National marketing leadership role with a focus on In-House marketing to 28 national sales locations. Developed collateral materials and other customer-facing elements utilized at field level. Created field and corporate training materials. Drive initiates by managing variety of email and onsite campaigns. Analyzed KPI and ROI on marketing campaigns.• Developed processes and reporting, to support and manage Referral Party program.o Wrote advertisement blurbs for monthly owner e-blast and quarterly magazine seen by over 200K owners.o Increased opportunity penetration 20%, leading an increase of $3M in sales for 2017.• Served as subject matter expert during implementation of guest arrival software, increasing on-site penetration efficiency. IT liaison for day to day operations, UAT testing for enhancements, onsite group training, webinar and standard operating procedure (SOP) creation, audit processes, and implementation. First point of contact for any field usage issues.• Improved total satisfaction 3% in 2017 by managing Medallia survey system for Sales and Marketing division and creating processes and reporting for guest escalations reported.

Provided daily support of National Vice presidents. Assisted with performance management and reporting processes. Served as primary liaison to corporate office for information to the field. Prepared expense reports, travel plans and meeting arrangements.• Reduced time spent and increased efficiency of manual report by creating multiple weekly reports that saved over 20 hours per week of production time.• Increased vendor production time and reduced costs by overseeing development of marketing support collateral materials, implementing new processes for efficient field ordering, and aggressively seeking vendor quotes and managing relationships for production.

Specialized call center role designed to provide high level of customer service and education to Premier and new Owners, and Sampler members. Assisted in customer service, contract and reservation questions, and call delegation. Sold vacation upgrades and insurance. Processed maintenance fees and vacation club dues and set up payment plans.• Designed and implemented tracking and reporting of team statistics and errors, including Team Award Program, increasing call satisfaction and upgrade sales and reducing call escalations.• Earned consistent top seller of upgrade product by overcoming objections and consistently using rebuttal skills – 2012 Year End Top 3 PPP Sales.• Achieved results and received recognition by consistently applying sales techniques and providing scripting – Q1 2012 Top Seller 43.12% Conversion; Star Employee Award January 2012.

Administrator for TCD cash dispenser, Traveler Cheques and ATM.• Achieved top 10% in district for monthly referral incentive. Frequently exceeded average amounts by applying sales techniques and building relationships.

Daily support of branch programs and membership. Assisted with staff training and supervised working shift of 2 to 3.• Created and implemented process, virtually eliminating NSF membership fees.• Recovered lost costs of rental fees by overseeing manual audit of over 1,000 lockers.

Oversaw/conducted front desk operations.• Provided excellent customer service by answering questions, registering for classes, and collecting membership dues and other fees.• Built trust with leadership allowing for additional opportunities for growth:o Attended job fairs and recruitment events.o Conducted opening / closing responsibilities typically reserved for management.o Served as member of Safety Committee.