Responsible in leading virtual team of accommodation professionals supporting our employee accommodations requests while ensuring adherence to appropriate policies, procedures and requirements under the law. ⁜Provide primary coordination of the business team, support team in achieving performance goals, Provide focus and directive project and work load management to ensure support is provided to our operations teams at our regional Amazon locations.⁜Manage performance and daily work of Human Resources and Accommodation professionals with complex employee accommodation needs and requirements to ensure compliance and adherence within standard of work, federal/state regulations and company policy.⁜Drive continuous improvement of accommodation processes at Amazon fulfillment center sites, partnering with Senior leadership, workplace health and safety and Human Resources to ensure continuity of processes and consistency of accommodations within network facilities and partners.⁜Provide training and coaching on risk mitigation, escalation support and resolve and litigation needs as required for direct reports. Ensuring compliance of internal Standard Operating Procedures (SOP), standard of work, federal/state regulations and company policy.

Serve as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. Highly skilled in answering questions related to ADA, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted employee experience. ⁜Responsibilities include pursuing return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program. ⁜Provides high-level consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees.⁜High-level understanding of business operations and have a deep understanding of ADA, FMLA, statutory leaves and disability policies and laws, in addition to the job accommodation processes. Demonstrated ability to collaborate and teach in order to achieve goals for the company and employees. Maintains heavy focus on projects that affect the DLS team and act as a SME for accommodation related issues.⁜Mentor disability and leave team members in escalated matters related to high-volume site accommodation needs.

I have been privileged to support a highly functioning R&D organization of approximately 700 associates in North America at our Lakewood manufacturing facility, ranging from high-volume employee relations and investigations, organizational design and staffing, leadership and associate development, leave practices, administration of HR initiatives including systems. I frequently liaise with many HR teams such as Compensation, Benefits, Talent Acquisition, HRIS, and Communications. ⁜ Sourced and increased highly specialized skills of our current and new staff through effective organizational design practices, strategic planning and training, improving ability to complete a new, high-stakes program initiative supporting our demanding customer schedules, and within budget. ⁜ I have a proven track record of effective collaboration, influence and shared accountability with business area partners such as Finance, Operations, IT, R&D, Global partners and with associates of all levels including C-Suite executives.

I have provided HR support for more than 800 direct labor manufacturing and more than 100 indirect operations associates on high-volume employee relations, investigations, unemployment claims, performance management, and conflict resolution. I have streamlined processes supporting our procedures for corrective actions, separations, recruiting and retention initiatives, LOAs, litigation, and leadership and associate development.⁜Helped launch process improvements and multiple special business projects such as productivity models, Kaizen events (Six Sigma), manufacturing LEAN processes, internal HR processes, and documentation control. ⁜Along with my other high volume HR Generalist duties I provided guidance on leave, ADA /ADAAA, FMLA, short- and long-term disability, personal, military, and sick leaves, complying with Federal law and internal benefit eligibility policies. This included streamlining the internal processing of our leave administration practices.

In my diverse experience, I have had the opportunity to support a select business area of approximately 1.5K multi-state & Canadian employees in full-service payroll, accounting, and financial tasks including month end audits, GL reconciliation, managing unclaimed property, wire transfers, cash flow forecasting, audit reporting and other special projects as assigned by Finance and HR departments.

HR Employee Services Specialist Project Management Specialist