• Performed office administration tasks such answering customer inquiries by phone and email,date entry, conducting research, generating reports and presentations.• Organized a demanding agenda to book appointments and travel arrangements.• Established dynamic communications with internal and external stakeholders; maintainedpolite and professional client communications via phone, e-mail and mail.• Solidified client relationships by being customer focused and going the extra mile to anticipateand fulfill the customers’ needs; performed client follow ups to provide ongoing support.• Coordinated with various departments to ensure efficient workflow and timely deliverables.• Collaborated with buyers and suppliers to negotiate prices, quantities and sensitive time lines.• Played a key role in the design, set-up and management of trade shows.

• Supervised and delegated work flow to the Assistant Merchandising Coordinator and SampleMaking Department.• Liaised with internal and external stakeholders to coordinate timely creation and delivery ofproducts and to ensure adherence of specs and designated time frames that would fulfillcustomers’ needs.• Assisted and prepared merchandising material for customer presentations.• Followed up on timeline for new programs ensuring punctual flow through all channels.• Handled all foreign and domestic purchase orders for raw material and secured pricing.• Created and prepared letters of credit.• Negotiated with freight forwarders and arranged import freight transportation.• Coordinated all inbound traffic and scheduled appointments with the receiving department.• Communicated quality issues with suppliers and arranged for claims and charge backs.• Greeted and welcomed walk-in customers and visitors and directed them to the appropriatedepartments.• Established and monitored logistics of delivery schedules; contacted clients and suppliers topromptly resolve conflicting issues.• Performed administrative tasks as assigned such as reception duties, coordinated incomingcalls and inquiries, filing, assisted the accounts payable department.

Carpet Industry

Engineering and Construction Company