Angie Velasquez Email and Phone Number

Conducts monthly quality validation for executive-level reports and leverages statistical software to manipulate large datasets and make personalized visualizations. Collaborates with cross-functional teams to identify areas for improvement and implements strategies to enhance complaint resolution processes. Analyzes customer feedback and market trends to identify potential root causes of complaints and develop proactive solutions to prevent future issues. Creates data visualizations in Tableau… Show more Conducts monthly quality validation for executive-level reports and leverages statistical software to manipulate large datasets and make personalized visualizations. Collaborates with cross-functional teams to identify areas for improvement and implements strategies to enhance complaint resolution processes. Analyzes customer feedback and market trends to identify potential root causes of complaints and develop proactive solutions to prevent future issues. Creates data visualizations in Tableau to aid data analytics, interprets data into simple business language, and develops presentations for executives. Utilizes Structured Query Language (SQL) for ad hoc and ongoing analyses of complaint volumes and trends across the enterprise. •Established and compiled complaints-related Objectives and Key Results (OKR) across the Consumer Lending Business Group spearheading consultations with various lines of business within the group to pinpoint actionable metrics.•Migrated all auto complaints reporting from the line of business to the newly stood-up complaints reporting team. •Built and maintained Auto Dealership reporting while under regulatory supervision, showing a detail-oriented attitude and effective communication skills. Show less

Performed extensive data manipulation procedures using SQL and crafted tailored Power BI dashboards catering to the company’s deposits and auto consumer business partners. Collaborated closely with respective teams to integrate Adobe tagging and Adobe Analytics reporting for monitoring the new product's performance. Identified opportunities for conducting A/B testing on product pages and the funnel. Offered valuable, data-driven recommendations to product owners, presenting insights and… Show more Performed extensive data manipulation procedures using SQL and crafted tailored Power BI dashboards catering to the company’s deposits and auto consumer business partners. Collaborated closely with respective teams to integrate Adobe tagging and Adobe Analytics reporting for monitoring the new product's performance. Identified opportunities for conducting A/B testing on product pages and the funnel. Offered valuable, data-driven recommendations to product owners, presenting insights and strategic options for A/B testing initiatives aimed at optimizing product performance and user experience.•Assumed the role of the lead analyst to guide the development of reporting systems for the Auto direct-to-consumer product acquisition initiative.•Created a voice-of-customer dashboard for Deposits leadership within a short timeframe, demonstrating meticulous attention to detail and resulting in the approval for daily automation to support leadership needs.•Identified and developed Key Performance Indicators (KPIs) for executive summaries per line of business. Show less

Contributed to ensuring financial system stability and public confidence, allowing managers to efficiently evaluate the department's work during the collection period. Utilized Statistical Analysis System software (SAS) to fulfill external data requests and respond to economic or financial data demands from other divisions, agencies, and lenders. Conducted thorough research, collected information, and compiled data on the financial services industry, FDIC-insured institutions, and national… Show more Contributed to ensuring financial system stability and public confidence, allowing managers to efficiently evaluate the department's work during the collection period. Utilized Statistical Analysis System software (SAS) to fulfill external data requests and respond to economic or financial data demands from other divisions, agencies, and lenders. Conducted thorough research, collected information, and compiled data on the financial services industry, FDIC-insured institutions, and national, international, and regional economic developments.•Won the STAR award for the assistance provided to senior analysts while creating new data fields in the database to ensure the Federal Deposit Insurance Corporation (FDIC) followed BASEL III changes.•Collaborated with bankers to resolve accounting errors on quarterly Call Reports and implemented SAS to generate detailed daily reports on the status of Call Report submissions. Show less