Angie Whiting Email and Phone Number

Benefit Client Account Executive  Responsible for book of business of high-profile clients totaling $2.5 million in annual revenue Manage daily activities of functional team members to ensure delivery of Word Class Service, client satisfaction and profitability across multi-regional teams Communicate regularly with client to resolve escalated issues and interface on day-to-day service delivery Analyze business requirements to identify change control and develop solutions for custom work Oversaw the coordination of schedules and resources, including project management of annual enrollment Create client specific best practices that proved repeatable, operationally excellent execution Work with Sales and the Implementation staff during the implementation phase and with Account Management to ensure service objectives are metImplementation Specialist III Implement Carrier Enrollment Services for multi-practice implementations Work directly with clients to implement ADP products Use case management tool (Clarify) to capture both internal and client issues for research and resolution Collect project requirements and document in Functional Specification Documents Write technical specifications and configure mapping for HIPAA 834 and 820 file formatsCoordinate testing with multiple vendors and internal systems, such Enterprise, BOSS, and WinFlex Three years experience implementing COBRA and Direct Bill products, produce and distribute COBRA electronic and paper eligibility reports Keep abreast of COBRA law and ensure ADP compliance to federal regulations Member of COBRA annual enrollment open enrollment task team Manage COBRA communication from clients and participants Implement Service Center projects as stand alone for Annual Enrollment and also for ongoing operations