Provide implementation leadership across all roles. Ensure growth, development, performance and incentives are achieved on a regular basis. Drive auditing and consistent usage of tools across all projects aligned to implementation team. Drive continuous improvement in implementation processes and integration with internal stakeholders. Consult on budgeting, project slotting and capacity planning. Partner with clients to ensure quality delivery of technology and provide project governance to ensure client satisfaction. Oversee quality assurance process including a robust set of testing templates to achieve quality delivery.

Oversee implementation of benefits management systems. Guide clients on best practices and system functionality related to data files/systems. Review data to ensure outputs are complete and accurate. Lead implementation meetings with clients and internal teams. Test and update systems based on client feedback. Produce documentation for system conversions. Transition accounts 3-6 months after implementation. • Assigned to lead projects that involve complex issues and data management, including union benefits across a range of divisions and employees classes.

Supported clients in resolving problems with data and identifying causes, including technical issues related to open enrollment. Developed system specification, process flows, and conversion strategies. Tested system data to ensure accuracy, and conducted impact analysis. Collaborated with Project Managers to determine costs and write change orders. Created technical and functional user documentation. Trained clients in system use. • Recognized as a SME for technical systems. • Selected to train employees as part of a national initiative. • Maintained relationships with key clients by delivering outstanding service.

Developed and updated internal process documents related to benefits administration for a leader in outsourced HR services. Addressed complex processes based on knowledge of the subject matter (Benefits) and technical understanding. Communicated business requirements to configuration anayst. Conducted regression testing to cover a range of system functions. Resolved special problems for individual employees, and determined if the problem could impact others. Coached less experienced co-workers. • Played a lead role in a benefits conversion for a client with 250,000 employees, including union labor. Ensured that a range of HR processes worked across several union groups. • Led an initiative to update regression test plans. • Demonstrated initiative in leading non-reports to meet deadlines while achieving the highest standards for quality. • Completed extensive training in HR and Benefits Administration.