Angie Capurro Email & Phone Number

San Francisco, CA, US

I consulted with Sales and Account Management teams to identify efficiency gaps, conduct trainings, and launch enhanced processes. I piloted AI sales solutions in Highspot to boost productivity and quota attainment. By managing partnerships with Product, Marketing, and GTM stakeholders, I assessed and mitigated program risks while deploying internal.

Implemented a customer incentive program and led change management for customer-facing teams. I revamped the pricing structure to align with market trends and customer demand, expanding our Total Addressable Market and boosting annual revenue. Additionally, I designed a training program for new sales initiatives and product features related to our paid.

Streamlined customer onboarding by automating manual data entry tasks, reducing workload by 80 hours per month. Partnered with Salesforce Admin and Sales Enablement teams to enhance the lead management process, resulting in an increase in qualified leads and a reduction in average lead response time.

San Francisco Bay Area

Managed over 30 top regional clients and established a consistent QBR cadence, increasing retention rates by 10%. Deployed automated client performance dashboards using SQL, providing actionable insights that boosted client engagement by 20% and enhanced overall satisfaction.

New York

Prospected, pitched, and closed deals for inbound and outbound leads. Identified bottlenecks in the sales process and created targeted training materials, reducing onboarding time by 40%.

San Francisco Bay Area

Led end-to-end recruitment, onboarding, and training for a team of 20 customer service agents, optimizing performance through regular feedback and coaching to achieve a 30% increase in CSAT. Introduced SOPs and a new CRM system, reducing SLA by 3 days.

San Francisco Bay Area

Developed a project management system for copyrighting digital assets, achieving a 40% increase in click-through rates and a 25% boost in conversion rates. Created a customer experience strategy across 8+ channels, leading to an 18% increase in satisfaction and a 20% reduction in churn.