Angie Davenport Email & Phone Number

Tampa/St. Petersburg, Florida Area

Vector Solutions – Client Success Manager Remote| 06/2016-PresentFoster lasting customer relationships with 150+ existing accounts worth $6.1M. Devised and implemented strategies to reduce churn rates, increase customer adoption, and retain clientele, this driving revenue growth and customer satisfaction. Cultivated strong relationships with key stakeholders as well as clients. Identified and mitigated potential risks by regularly assessing accounts internally and externally. Collaborated with cross-functional teams to resolve issues promptly, followed by appropriate communication with customers. Orchestrate strategic business reviews to comprehensively address service requirements, usage trends, and opportunities for introducing supplementary products and services.• Delivered consistent accomplishments with retention rates, achieving an impressive 90.04% in 2022, 88.3% in 2021, and 89% in 2020.• Secured continuous recognition in the Presidents Club by maintaining exceptional retention rates, achieving 100% in 2019 and an impressive 113% in 2018.• Achieved the Pinnacle and Presidents Club awards in 2017 by surpassing business goals with an outstanding 103% retention rate.

Tampa/St. Petersburg, Florida Area

Maintained fruitful client relationships with learners by understanding their unique needs and developing tailored online degree and certificate programs. Initiated direct customer interactions as frontline liaison and internal subject matter expert for corporate training possibilities within assigned disciplines. Assessed needs of external clients to strategically develop customized solutions that fulfill predefined requirements. Formulated client proposals and oversaw enrollment agreements for B2B prospects. Collaborated extensively with internal departments to create and refine resources tailored to diverse needs of domestic and global customers. • Recognized as a 2016 Presidents Club awardee for consistently surpassing sales goals with an average achievement of 102%.

Tampa/St. Petersburg, Florida Area

Provides the professional and academic foundation to meet a student’s educational goals and objectives• Collaborated with internal executives in developing and implementing recruitment strategies, including utilizing enrollment planning tools• Counseled prospective applicants regarding academic and vocational guidance by providing both feedback and career path recommendations• Prepared and completed daily and weekly KPI, enrollment, and budget reports for the director of admissions Processed applicants and student paperwork to registrar’s office.• Coordinated training for employees with Subject Matter Experts

Tampa Fl

Steered sales by delivering customized degree programs that prioritized speed and focus without compromising educational excellence. Led 12 admissions professionals through training, motivation, and coaching to guarantee collective achievements and exceed team objectives, while maintaining strict regulatory adherence. Directed students through enrollment procedures, assisting in personalized curriculum selection in line with their ambitions. Developed and generated daily and weekly KPI reports to identify underperforming metrics and accordingly implement improvements to facilitate team success.• Consistently exceeded monthly targets for enrollments, referrals, and prospecting, while maintaining an impressive 100% average.

Bachelor'S Degree, Human Development And Family Studies, General

Advanced Professional Sales And Sales Management Certificate

Composed of three 8 week certificate courses Expert Selling, Transitioning to Sales Management and Expert Sales Management.

Education record

Master Certificate In Strategic Change Management

Composed of 4 8 week classes Strategic Negotiation, Team Effectiveness and Development, Strategic Change Leadership and Cross Cultural.

Human Resource Management Certificate