Angie Eckstein Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Working with multiple product teams, conduct research that exposes new opportunities and influences near- and long-term product vision and strategy. Conduct generative and evaluative studies to improve the user experience on an e-commerce grocery platform. Scope, plan, and execute usability testing, diary studies, in-product intercept surveys, moderated interviews, workshops, and customer shopalongs. Work with designers to democratize research and empower them to lead usability testing. Analyze and synthesize data. Clearly communicate compelling, digestible, and actionable findings.

Chicago, Illinois, United States

Chicago, Il

Plan and conduct qualitative (user interviews, diary studies, usability studies) and quantitative (surveys, heuristic evaluations) research with our health care, practice-based B2B customers to uncover user needs with our in-office suite of tablet/touchscreen devices.Perform analysis and formulate recommendations for which user problems to solve.Translate findings into digestible artifacts for distribution to stakeholders including decks, affinity diagrams, personas, sizzle reels, and journey maps.Define research strategy across all stages of the product design & development process.

Chicago,Il

Collaborate with internal and client teams to lead all phases of qualitative and quantitative UX research from planning and design to data collection on through a rigorous analysis and synthesis process, identifying patterns, key insights, and opportunity definition.Write, field, and analyze surveysDesign and moderate ethnographic in-home interviewsDevelop and manage online qualitative communities and diary studies

Barcelona Area, Spain

Worked on a website and app aimed at improving the quality of life for people suffering from Irritable Bowel Syndrome (IBS). Participated in research, design, and content creation activities at this Barcelona-based start-up. Conducted user and competitor researchDeveloped user journeys, user flowsCreated site metrics and KPIsCreated app content, edit product videosWork with engineers/developers to test releasesPrepared screenshots for App Store and Google Play

Chicago, Il

Managed the development of quantitative and qualitative data collection instruments, surveys, system specifications and testing plans, team trainings, project schedule, and budget. Lead team that conducted over 60 cognitive interviews to test user experience with a short health-related social needs screening tool for Medicare and Medicaid beneficiaries. Designed interview guide, trained team, worked with client, revised the instrument, and presented results and recommendations.Oversaw effort to design and field a patient experience survey of nearly 1M patients in 6 months. Finalized questionnaire and materials, designed reports, designed quality control procedures, and presented progress to the client.

Chicago, Il

Managed the development of quantitative and qualitative instruments, developed training, monitored schedules, costs, and production goals, and supervised staff. Innovator and published author in the space of integrating biological data collection with survey data collection.

University Of Barcelona And Barcelona Technology School, Master Of User Experience

Master Of Public Health - Mph, Health Promotion And Education

Bachelor Of Arts - Ba, Psychology