Angie Francis Email & Phone Number

Versailles, Ohio, United States

-Agile Scrum team supporting the Order Management and Service Teams-Oracle upgrade project 12.2.6 to 12.2.11 with focus on the Service Modules including Service, Service Contracts and Install Base. Did all testing verification, documentation of changes and logging Oracle SR's.-Salesforce/ServiceMax Implementation

Versailles, Ohio, United States

Oracle HR Fusion Implementation - Key activities included mapping processes, writing/updating technical requirements, migration of data, managing consultants - Setup Benefix to handle our sending of benefit files to our carriers. Activities included file specifications, testing and implemented -Support and Configuration of the HR cloud system - personalizations, BI Report Creation/Updates, HCM Extracts and Updates, and other configurations -Support the Oracle Recruiting, Compensation and Taleo Learn Modules Oracle EBS - 11.510 to R 12.2.6 project - Implemented Trade Management -Created Technical requirements for RICE elements (Personalizations, Reports, Workflows, Extensions, etc.. ) - Managing consultants - Updating processes for CRM Modules, Marketing and Telesales-Day to day support for Oracle Order Management, Customer Standard (Receivables) Oracle Installbase, Oracle Service (HTML Forms) and some with Service contracts and Pricing -Lead teams to implement new functionality -Write PL/SQL code to meet business needs with high understanding of the database structure -Work with the business to determine the needs and determine the technical solution -Create Technical Requirements - Liaison between business and the development team -Integrating between Oracle EBS and Salesforce

Dayton, Ohio Area

Direct one Supervisor and ten IT professionals. Manage $2M budget. Establish Business Analyst and Development processes and metrics. Improve IT processes through lean principles to improve IT efficiency and customer satisfaction. Partner effectively with the business to ensure work is prioritized appropriately. Lead and Manage projects according to project management principles. Responsible for the Oracle Ebusiness Suite, SharePoint, Internet (SiteFinity), and other business applications. Harmonized Midmark.com and other customer facing sites on one platform and incorporated responsive design.

Dayton, Ohio Area

Directed twelve IT professionals including Service Desk, Development, EDI, CAD/CAM. Improved first call resolution at service desk by creating standards and education which had a positive impact on customer satisfaction. Ensure Desktop Hardware, EDI, Engineering and Web Applications were stable and upgraded. Responsible for proper functioning of all hardware(Scanners, Printers, PC’s, monitors, and computer peripherals) and applications (Virus Scan, Office, Adobe, AutoCAD, Kronos, ProEngineer, Intralink, Gentran (EDI), custom applications and web applications)

Dayton, Ohio Area

Responsible for fulfilling a Business Systems Analyst and Development roles to support the Customer Service, HR, and Payroll processes and applications. Partnered with business users and managers to improve and streamline business processes through standard and custom applications used at Midmark. Define and document business requirements for projects and enhancements to business processes. Completed coding (SQL, PL/SQL, Classic ASP, HTML, Visual Basic, C++), testing and technical documentation for new solutions. Facilitated testing and training with the end users that are impacted by the change. Oracle ERP Implementation and Support, I was a core project team member to replace a de-supported legacy applications. Responsible for data interfaces and data conversions. Eliminated disparate business systems (CRM, Ceridian, EDI, Pricing, and Order Management) with standardizing to Oracle technology platform.

Mba, Business Administration

Ba, Management Information Systems