Angie Graham Email & Phone Number

Tampa, Florida, United States

Remote

- Successfully integrated newly acquired optical practices and teammates into Keplr Vision by coaching teammates to develop a deeper understanding of various platforms and standard operating procedures used companywide.- Implemented changes by consensus to drive incremental revenue improvements and control expenses.- Proactively addressed any.

Bloomington, Illinois

Atlanta, GA

- Managed the overall operations of the office with staff of six along with two practice providers.- Developed and executed a cross-training plan for each teammate leading to a well-rounded team.- Evaluated and coached the staff’s performance by providing weekly one on one communication and constant feedback.- Accountable for driving positive outcomes of.

Dearborn, MI

• Reinforced the integrity of the business by training and supervising the employees, to ensure they were assisting customers and providing superior customer service
• Maintained the timeliness of customer orders by taking a daily inventory and ordering items as needed
• Managed finishing lab efficiently for multiple offices including edging, tinting, and repairs
• Processed claims for various vision insurances in a timely manner with a high degree of accuracy

Taylor, MI

• Answered calls on a multi-line system, scheduling appointments, answering questions, and transferring when applicable
• Abiding by the HIPAA practices while using an EMR system, maintain new and previous patients and collecting all necessary information
• Created relationships with the patients and accommodated their eyeglass and contact lens needs

Southgate, MI

• Balanced cash, check, and credit card transactions daily with the highest degree of accuracy for each shift
• Encouraged my team to enjoy their day to day interactions and help continue making our store great through teamwork
• Embraced the responsibility of reviewing the employees performances through monthly assessments