Angelica (Angie) Gretz Email & Phone Number

• Year-long Learn Grant Writing Collective program (https://www.learngrantwriting.org/grant-writing-training/ - great group of individuals!) and learning new systems (Asana, Calendly, Instrumental, Loom, etc). Hired to submit a grant that was successfully awarded to Desert Bloom Montessori.• Volunteering: San Antonio Food Bank and supporting non-profit Montessori as Board member and ad hoc support• Project Management: PMI webinars, PMI Organizational Transformation: Implementation course, Professional development reading• Extended travel, reading, nature and family time!

San Antonio, Texas Area

Promoted from Sr. Project Manager in 2019 for exceptional performance and leadership. Developed and launched a new project portfolio strategy for a team of 130 Education, Training and Development professionals. Regularly partnered with other directors in my department and executives across the managed care organization to align strategy. • Formulated a multi-year strategic vision, orchestrating the transition to a project portfolio approach and led the restructuring of the team to establish an effective Project Management Office (PMO).• Coached a new portfolio team of 11 employees and employed change management to establish department buy-in. Constructed a customized portfolio tool and reporting to manage our 2,255 Intakes. Leveraged data insights to inform business and resource decisions.• Established partnerships with peers across the Enterprise to align processes and share best practices.• Launched an Enterprise-wide governance framework and dashboard to optimize work priorities and resource allocation achieving a 43% reduction in unassigned tasks, a 33% improvement in turnaround time and 6% reallocation of work to appropriate departments. • Operational activities: Strategic and action planning presentations; budget; development initiatives such as team-member driven tools, processes, and group coaching sessions for succession planning.

San Antonio, Texas

Collaborated with departments, market teams, and Enterprise leaders to develop programs and manage regulatory, operational, and technical projects. Key role in gathering business requirements, engaging with vendors, and creating standard operating procedures. • Capitalized on problem resolution and process improvement opportunities by shaping and designing effective strategies in collaboration with multi-disciplinary teams.• Optimize operational framework for departmental support of Optum care delivery organizations and established chargeback model for a return of $75,000 back to the department for training support.• Promoted best practices across the organization by creating and deploying innovative tools, processes to communicate and spread best practices including launching of a formal sustainability transition plan.• New program development and management of Joint Commission Primary Care Medical Home to establish governance infrastructure, develop change management strategies and implementation plan to successfully close gaps (from 53% to 97% at time of transition).• Improved open electronic medical record referral task reconciliation by 57%, by outlining audit and reporting process improvement path and assessing clinic barriers by coordinating resources across FL and TX markets.• Partnered with technical IT PM for implementation of an Enterprise implementation of a new Learning Management System for which I was engaged after missed deadlines to help bring it in online.

San Antonio, Texas Area

Focused on improving the Network Access Improvement Program (NAIP) and post-acute network operations. Prioritized NAIP requirements, participated in vendor selection, and ensured alignment with strategic goals. For 3 months, took on additional responsibilities including contract development, budget management, and overall business management given the Director’s leave of absence.• Successful completion of departmental and NAIP projects utilizing standard project management tools. • Improved the effectiveness of communications and collaborations by furnishing reports to our Board and other internal/external stakeholders regarding project risks, issues, and updates. • Supported launch of 2 new clinics by developing business cases, project schedules and managing budget.

Peoria, Illinois Area

Promoted to Manager in 2012. After obtaining a Six Sigma Black Belt I pioneered a hybrid Program Manager/Black Belt role and led a performance improvement (PI) strategy resulting in notable reductions across multiple registry metrics. Managed our PI portfolio and collaborated with hospital executives and clinicians to implement improvement initiatives across regions. Conducted training to enhance PI techniques for hospital project leads. • Designed and presented KPI dashboard progress to regional PI governance committees and the OSF Board.• Partnered with physician dyad to outline and implement strategic quality goals and standardization across 8 hospitals and 100+ clinics.• Implemented Heart Failure program: developed heart failure clinic business plan, standardized education across all operating units (hospitals, clinics, home care) reducing costs (~100K), driving improvement in coding specificity (9%), teach back (15%) and follow-up appointments (15%) using PM tools (MS Project). Oversaw 4 clinical data registries and orchestrated registry centralization, coordinated Enterprise workgroups and championed best practice standardization across the organization.• Employee and client satisfaction scores of 4.9 and 4.8 by expertly leading team activities and projects.• As a manager oversaw 5 project manager and coordinator employees and reviewed historical performance data; established developmental plans; developed and reconciled a $ 1.5M operational budget.

Peoria, Illinois Area

Facilitated execution of multimillion-dollar system implementations and vendor coordination by working side-by-side with engineering teams. Delivered active assistance to Caterpillar clients in levelling resources and tracking project budgets through the development of a resource loading spreadsheet. • Supported completion of a $10m paint system implementation project by integrating supplier schedules, offering budget management guidance, and functioning as a liaison between suppliers and team leads.

Master'S Degree, Social Psychology

Master Of Business Administration (M.B.A.), Business With Marketing Concentration

Bachelor'S Degree, Psychology

Education record