-ensured data accuracy in reporting systems.-Utilized SQL queries for data validation and cross-referencing, focusing on healthcare quality and public health surveillance.-Coordinated data collection methods with providers and vendors, emphasizing health equity and maternal mortality prevention.

-Conducted in-depth data analysis on maternal health indicators, using biostatistics and SAS programming.-Analyzed cesarean delivery rates and racial disparities in maternal health outcomes.-Created visuals to guide targeted public health interventions and program evaluations.

-Documented individual contacts with ICD-10 and CPT codes. -Adhered to quality assurance guidelines, exceeding KPIs.-Provided health coaching and education to patients. -Resolved patient conflicts and improved health behaviors.

-Foster professional and positive relationships with patients by conducting daily phone, text, or email coaching sessions with participants to discuss their progress and setbacks and document encounters using NextGen EMR.-Adapted educational resources for low literacy and Spanish-speaking patients.

-Worked with diverse stakeholders in Quality and Medical teams to exceed CMS/ HEDIS quality measures goals to enhance patient outcomes and quantify healthcare processes and patient-centered care in efforts to reduce waste and ER overutilization. -Managed outreach to assigned groups and provided interventions to address identified gaps in care, including access to appointments, medication management, and lack of follow-up referrals. -Proficiently used Microsoft Office and Practice Fusion EMR.