Angie W. Email & Phone Number

Vancouver, Wa, Us

Conceptualize and oversee content creation and execution of live and virtual learning programs. Recent 5-day training program for audiologists resulted in 100% satisfaction among 12 attendees and an increase in hearing aids sold by 22%.Collaborate closely with key stakeholders to identify and execute curriculum needs.Innovate new best practices for training and development through case studies and market assessments.Lead team meetings and assign tasks and workloads. This includes collaboration among direct team of 4 managers and across departments to serve Audigy member performance needs.

Vancouver, Wa, Us

Offer coaching and guidance to practice owners and their teams on various aspects of patient care and customer service. Delivered 16,000 hours of training/coaching.Evaluate the performance of audiology practices within the Audigy network. Analyze financial and operational metrics, identify areas for improvement, and provide guidance on how to enhance performance.Develop and deliver training programs for hearing care professionals, staff, and practice owners. This includes business training to improve patient care, communication, build value for services, overcome objections and increased sales conversion. Facilitate virtual and live trainings ranging from 2 – 5 days, averaging 50 attendees. Results include 22% increase in hearing aids sold and 10% increase in prospect appointments booked per month post 30 days of training. Mentor and support new managers through a 10-week onboarding program.

Vancouver, Wa, Us

Evaluate the performance of audiology practices within the Audigy network. This includes using KPIs to identify areas for improvement, then provide coaching and guidance to audiologists and front office staff on various aspects of patient care and customer service. Develop and deliver training programs for hearing care professionals, staff, and practice owners. This includes business training to improve patient care, communication, build value for services, overcome objections and increased sales conversion. Facilitate virtual and live trainings ranging from 2 – 5 days, averaging 50 attendees. Mentor and support new managers through a 10-week onboarding program.

Vancouver, Wa, Us

Develop detailed project plans, including objectives, scope, timelines, and resource requirements. This includes the development and deployment of online and telephonic surveys to increase efficiencies for call schedulers, surveyors and respondents. Success achieved with 80% reduction in survey length and increased response rate of 75% yielding reliable analysis of key factors leading to member satisfaction and retention.Coordinate and manage cross-functional projects across departments to ensure timelines are met and members within the Audigy network receive high-quality deliverables. Foster and maintain relationships with key stakeholders and C-suite executives.

Portland, Oregon, Us

Verify credentials for contracted dental providers across Oregon. This includes database entry accuracy, timeliness and confidentiality. Improved efficiency and decreased application processing time by 28% within 3 months.

Assess skin types to customize treatments and educate about skincare and products ingredients to enhance overall health and appearance. Exceeded and maintained 90% client retention through exceptional results and personalized service.Responsible for inventory management and in-house marketing to promote and sell cosmetic products. This includes close collaboration with sales reps and staying current on latest products and trainings protocols. Creator of 25 instructional and educational videos about skincare for eHow.com.

Project Coordinator between JA World and Y WaterSuccessfully executed the inception of a Y Water storefront in one month to provide real-world business education and work experience for 5th graders of Broward County.Sourced bids from awning companies: creation, logo and managed installation. Selected and allocated resources to complete the project within a tight timeline and within budget.Secured vendor donations (Pirate's Booty and Clif Bar) as a selling tool to reach customers.Inventory management of Y Water supplies and snacks between JA World and Y Water.

Oversaw all business operations within the clinic including hiring, inventory management, and patient scheduling for medical and spa treatments. Coordinate resources and timelines for 3-day grand opening yielding 1,000 attendees.Create and implement marketing campaigns to grow business through grassroots outreach, local community functions and networking with Chamber of Commerce.

Supervisor to team of 23 including front desk personnel and wellness service providers. This includes scheduling employee shifts based on hotel occupation and service demand. Lead team trainings and meetings to ensure memorable experiences through exceptional hospitality. Manage daily sales reports and monthly payroll commissions using SpaSoft

Conduct face-to-face 90-minute presentations at hotel properties. This includes articulating the benefits of traveling within the RCI network and generating sales using motivational closing techniques amenities, and gave expert advice on local area.

Us

Audit and manage COBRA healthcare premium data. This includes notification to participants about their rights, eligibility and collecting premiums. Interfaced as a liaison with insurance agencies to communicate enrollments and terminations.

Chicago, Il, Us

Supported VP of HR during reorganization.Determined best fit of employees based on job experience and behavioral interviews during HR reorganization.Developed customer service and employee satisfaction surveys.Compiled, statistically analyzed, and reported satisfaction survey results summarizing findings and focusing on areas of needed improvement using statistical softwareManaged and tracked exit interview data.

Master'S Degree, Industrial And Organizational Psychology

Bachelor Of Applied Science (B.A.Sc.), Psychology

Skin Care, Aesthetician/Esthetician And Skin Care Specialist

Master Of Arts - Ma, Industrial And Organizational Psychology

Bachelor Of Science - Bs, Psychology