Angie M. Email & Phone Number

Arkadelphia, AR, US

United States

• Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members
• Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed all while displaying a high degree of integrity, trustworthiness and.
• Actively promote teamwork, leading by example and taking initiative to assist others
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud

Little Rock, Arkansas, United States

• Analyzed key aspects of business to evaluate factors driving resultsand summarized into presentations.
• Collected and analyzed information to monitor complianceoutcomes and identify and address trends of non-compliantbehavior.
• Helped solve diverse program problems with in-depth analysis.

Atlanta, Georgia, United States

• Met with customers, agents and brokers to negotiate coverage,price, and service delivery.
• Performed wide-ranging administrative, financial and service-relatedfunctions.
• Directed automation of office procedures such as correspondencemanagement, recordkeeping and online communications.

Stone Mountain, Georgia, United States

• Established performance goals for employees and providedfeedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitoredperformance.
• Supervised day-to-day operations to meet performance, quality andservice expectations.

Little Rock, Arkansas Area

• Streamlined HR efficiencies, coordinated new hire orientations andprovided onboarding and training for new employees.
• Communicated all learning and performance objectives, schedules,and training assessments to upper management.
• Trained users on how to properly operate equipment and softwareprograms.
• Maintained complete documentation and records of all purchasingactivities.

Texarkana, Arkansas

• Delivered top-notch administrative support to office staff, promotingexcellence in office operations.
• Sorted, opened, and routed incoming correspondence anddeliveries to help senior leaders respond quickly to business andcustomer requirements.
• Compared incoming data against quality, integrity and accuracyexpectations, identified faults and affected timely remedies.
• Provided primary customer support to internal and externalcustomers.

Bachelor Of Business Administration (B.B.A.), Management

Activities and Societies: Alpha Phi Omega, Business Mentorship Program, HSU Pom Squad, Gamma Sigma Sigma, Student Support ServicesStudent.

High School, General Studies

Activities and Societies: FCCLA, Band, Colorguard, Talent Search, Upward BoundGraduated top ten of my class President of FCCLA 03-04.