Angie Marble, Aap, Crcm Email & Phone Number

Mankato, Minnesota, United States

Mankato, Minnesota, United States

Mankato, Mn

*Work with financial institutions to help maintain their regulatory compliance programs. *Assist clients with compliance testing and training. *Collaborate with key company leaders to respond to and/or correct compliance issues. *Review client compliance processes and internal controls.

*Maintain department help desk knowledgebase by receiving and prioritizing service calls and documenting issue resolutions*Troubleshoot workstations to identify and resolve problems for end-users*Perform hardware, software and application updates as needed*Install required software on new and upgraded workstations*Maintain inventory of technology equipment*Troubleshoot problems related to electronic check processing and balancing process*Create and maintain internal… Show more *Maintain department help desk knowledgebase by receiving and prioritizing service calls and documenting issue resolutions*Troubleshoot workstations to identify and resolve problems for end-users*Perform hardware, software and application updates as needed*Install required software on new and upgraded workstations*Maintain inventory of technology equipment*Troubleshoot problems related to electronic check processing and balancing process*Create and maintain internal forms*Maintain and provide content updates to bank website*Develop and provide employee training on new or updated software and applications Show less

• Process daily electronic cash letters and deposits• Assisted implementation of electronic cash letter process• Work with bank employees and customers to troubleshoot PC hardware and software issues• Developed a help desk process for the IT department to manage cases and retain knowledge base• Voyager Leadership Development team member responsible for developing a social media presence for the bank, creating content for and managing the bank’s social media pages• Update… Show more • Process daily electronic cash letters and deposits• Assisted implementation of electronic cash letter process• Work with bank employees and customers to troubleshoot PC hardware and software issues• Developed a help desk process for the IT department to manage cases and retain knowledge base• Voyager Leadership Development team member responsible for developing a social media presence for the bank, creating content for and managing the bank’s social media pages• Update bank website using a content management system Show less

• Assisted clients with account research, closing accounts, wire transfer transactions, ordering foreign currency, ordering and redeeming savings bonds, and online banking requests• Collected updated account information such as address change• Verified up-to-date insurance policies for the branch loan customers• Created instruction manual for the teller line• Filled in as teller when needed

Bachelors, Management

Education record