As Mobilisation Manager I was responsible for a team of 5. Customer service and support was very high on my agenda together with the retention of our existing base. I was directly responsible for securing the companies base clients and the service they received in regard to their mobile telecommunications.Providing help and advice to customers using telecommunications and mobile servicesCommunicating courteously with customers by telephone, email, letter and face to face; Handling customer complaints Training staff to deliver a high standard of customer service Developing customer service procedures, policies and standards Retention of the companies client base, through negotiation and sales processProactively contacting the client base to ensure a high level of customer service is received.

Having spent many years within the Recruitment Industry I was offered the opportunity to create my own agency. I wrote a successful business plan and secured the required funding. I created a marketing plan and sales development plan which allowed me to secure clients and successfully place candidates in there employment.Using sales, business development, marketing techniques and networking in order to attract business from client companies Developing a good understanding of client companies, their industry, what they do and their work culture and environment; Advertising vacancies appropriately by drafting and placing adverts in a wide range of media (e.g., newspapers, websites, magazines) Receiving and reviewing applications, managing interviews and short-listing candidates Negotiating pay and salary rates and finalising arrangements between client and candidates Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes

As Branch Manager I was directly responsible for the staff within the branch and ensuring the branch was operating within the companies policies and procedures to achieve the targets set for the branch. I had 4 consultants working with me and developed their skills to enable us as a team to exceed the targets we were set.Preparing job descriptions and person specifications Devising, running and evaluating selection processes including interviews, psychometric tests, personality questionnaires and various group activities Training staff in interviewing techniques Developing creative recruitment solutions

Select Recruitment; Whilst at Select I was directly responsible for selecting and placing candidates within permanent job roles that I had secured through the sales processCold calling companies to establish their need Advertising of vacancies through gaining an in depth understanding of the clients requirements Client development Candidate selection and assessment Interview preparation and arrangement Salary negotiation

As the Engineering Buyer I reported directly to the Engineering Manager. I identified and managed the various sources of supply to meet specifications and budgets in line with the objectives and priorities set out by the Engineering Manager. In addition to this I played a lead role in commercial discussions and contract management to meet specific needs in a wide variety of applications. Ensured cost effective availability of all engineering parts required by the Engineering Manager Maximised discounts through purchasing agreements whilst developing main supplier Key Performance Indicators Developed a competitive flexible supplier base, focused on year on year cost reduction Prevented critical supply issues through best practice supply chain management techniques.