Angie M. Email & Phone Number

Glendale, Az, Us

Phoenix, Arizona, United States

(Mercy Care - an Aetna Medicaid health plan)Lead and manage projects as a senior member of the Project Management Office for the Aetna Arizona Medicaid health plan. Project Lead for health plan’s NCQA accreditation survey processes. Lead project manager for behavioral health, clinical, and administrative initiatives. Develop and facilitate steering committees, workgroups and consult teams. Deliver best practices for change and conflict management; resolve issues in cross-functional areas. Contributor to PMO committee for providing program effectiveness and project efficiency principles for all health plan departments.• Improved and shortened project timelines by providing project process advice and possible areas for efficiency.• Stretch assignments in the Community Relations division as a grant program platform advisor and grant reviewer for multi-million-dollar statewide grant program.• Servant leader to colleagues as Chair of CVS Arizona Black Colleague Resource Group.

Phoenix, Arizona Area

Drive end-to-end hiring initiatives for Medicaid Health Plan Implementations, conceptualizing strategies for recruitment, hiring, onboarding, training, and development for up to 500 employees. Collaborate with Talent Acquisition and Learning & Performance teams to optimize hiring process by attracting and evaluating top talent. Create presentations for internal partners and C-level executives, covering best interviewing and hiring practices. Analyze dashboards, financial reports, and project plans and make improvement recommendations based on data, trends, and analytics. Stay on top of current and evolving industry trends. • Optimized new hire onboarding process by creating engaging training materials. • Standardized interview process by creating user-friendly guides, focusing on candidate experience. • Introduced custom applicant tracking solution, saving up to 40-man hours a week. • Promoted culture of change by developing and implementing strategies for diversity, inclusion, and equity within the workplace. • Earned advancement to main facilitator of employee training sessions; Initially started as co-facilitator.

Phoenix, Az

Operated in multi-faceted role, providing administrative, operational, and strategic support to C-level executives. Developed and implemented new policies and procedures to ensure consistent practices and legal compliance. Managed active calendar, planned events, and maintained confidential information. Drove quality improvement initiatives in collaboration with CEO and COO. Oversaw operational and financial reports as well as external communications. Prepared audits and readiness reviews for accreditation. Served as Project Lead and trainer for inaugural patient transportation system. • Achieved 0.25 full time equivalent savings per week by creating effective training program, including escalation processes. • Reduced errors and time spent reviewing and tracking documents by performing on-going reviews of company’s policies and procedures. • Improved operational efficiency by optimizing processes, systems, policies, and procedures to drive consistent and high-level results.

Mba/Ms Leadership, Organizational Leadership, 3.86

Dual Degrees - MBA, Master of Science in Leadership

Bachelor Of Science (B.S.), Health Care Administration, 3.92

Graduated Summa Cum Laude

Human Development And Family Studies, General

Work included being a volunteer for a teen runaway shelter, dorm services attendant, administrative assistant for local Girl Scouts.