Angie Orta

Angie Orta Email and Phone Number

Travel Booking tool SME @ Direct Travel
centennial, colorado, united states
Angie Orta's Location
United States, United States
Angie Orta's Contact Details
About Angie Orta

Angie Orta is a Travel Booking tool SME at Direct Travel. She possess expertise in travel management, management, customer service, business travel, sabre and 16 more skills. She is proficient in English. Colleagues describe her as "Angie is the best of people. I've had the privilege of working alongside Angie for the past 6 years at SAP. During that time, she has consistently impressed me with both her encyclopedic knowledge of travel technology and her absolute fearless honesty that refreshingly cuts through the politics and posturing so common in the corporate world. She lifts up the whole team by sharing knowledge, is humble enough to ask for help where she needs it, and adds so much more with her… Show more" and "Angie is a self motivated employee who requires little supervision but provides quality work. You can always count on Angie to make sure every detail of an implementation is covered. She is a team player who works well and is respected by different departments and knows how to deliver customer service by leaving clients feeling assured they are being taken care of properly. Her technical and trouble shooting skills have expedited the resolution of many customer issues. Angie would be… Show more"

Angie Orta's Current Company Details
Direct Travel

Direct Travel

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Travel Booking tool SME
centennial, colorado, united states
Website:
dt.com
Employees:
735
Angie Orta Work Experience Details
  • Direct Travel
    Product Support Analyst
    Direct Travel Jul 2024 - Present
  • Concur Technologies
    Travel Solutions Consultant - Lead
    Concur Technologies Nov 2012 - May 2024
    Greater San Diego Area (Remote Position)
    Demonstrates exceptional versatility and expertise across customer relations and product management roles, managing approximately 15 conversion projects at any given time. Leads numerous seamless client transition projects to Concur solutions, ensuring meticulous configuration to meet client needs and facilitating the smooth adoption of Concur’s technology suite. Delivers high quality support for ~585 cases per year, resolving a range of issues through comprehensive research and creative… Show more Demonstrates exceptional versatility and expertise across customer relations and product management roles, managing approximately 15 conversion projects at any given time. Leads numerous seamless client transition projects to Concur solutions, ensuring meticulous configuration to meet client needs and facilitating the smooth adoption of Concur’s technology suite. Delivers high quality support for ~585 cases per year, resolving a range of issues through comprehensive research and creative problem-solving, improving client satisfaction and product usability. Show less
  • Concur Technologies
    Senior Travel Support Analyst
    Concur Technologies Jun 2009 - Nov 2012
    Manila, Philippines For 2012
    Spearheaded the establishment and development of new Travel Support team in Manila, Philippines office in 2012, acting as a Subject Matter Expert of Concur’s culture and ways of working to ensure team goals were being met. Interviewed, hired, and trained seven incredible new team members, several of whom are still with the company today, 12 years later, showcasing exceptional expertise and leadership skills.
  • Omega World Travel
    Implementation And Training Specialist
    Omega World Travel Jan 2007 - Aug 2008
    Emerged as a pivotal figure in driving the adoption and optimization of travel technology solutions while managing customer service operations within a dynamic travel agency setting. Leveraged technical expertise and operational leadership skills to enhance travel management processes and client satisfaction. Led the implementation of corporate accounts on various online booking tools (i.e., Get There, Trip Manager), ensuring a smooth transition and adaptation process for clients. Administered… Show more Emerged as a pivotal figure in driving the adoption and optimization of travel technology solutions while managing customer service operations within a dynamic travel agency setting. Leveraged technical expertise and operational leadership skills to enhance travel management processes and client satisfaction. Led the implementation of corporate accounts on various online booking tools (i.e., Get There, Trip Manager), ensuring a smooth transition and adaptation process for clients. Administered and customized booking tools using customer feedback and concerns to align with the evolving needs of clients, enhancing user satisfaction and operational efficiency. Show less
  • Omega World Travel
    Travel Agent
    Omega World Travel Oct 2003 - Dec 2006
    Jacksonville, North Carolina Area
    Offered exceptional customer service to government and corporate travelers as a Travel Agent, handling reservations with airlines, car rental companies, and hotels, and demonstrating meticulous attention to detail. Managed the creation and maintenance of GDS (Global Distribution System) profiles, ensuring accurate and efficient reservation processes. Actively resolved debit memos and handled customer complaints, serving as a primary point of contact for corporate travel administrators and… Show more Offered exceptional customer service to government and corporate travelers as a Travel Agent, handling reservations with airlines, car rental companies, and hotels, and demonstrating meticulous attention to detail. Managed the creation and maintenance of GDS (Global Distribution System) profiles, ensuring accurate and efficient reservation processes. Actively resolved debit memos and handled customer complaints, serving as a primary point of contact for corporate travel administrators and ensuring the resolution of issues to maintain client satisfaction. Show less

Angie Orta Skills

Travel Management Management Customer Service Business Travel Sabre Software Documentation Leadership Training Online Travel Team Building Customer Satisfaction Team Leadership Crm Travel Technology Employee Training Human Resources Troubleshooting Call Centers Airlines Crs Collaborative Problem Solving

Frequently Asked Questions about Angie Orta

What company does Angie Orta work for?

Angie Orta works for Direct Travel

What is Angie Orta's role at the current company?

Angie Orta's current role is Travel Booking tool SME.

What is Angie Orta's email address?

Angie Orta's email address is he****@****ail.com

What are some of Angie Orta's interests?

Angie Orta has interest in Disaster And Humanitarian Relief.

What skills is Angie Orta known for?

Angie Orta has skills like Travel Management, Management, Customer Service, Business Travel, Sabre, Software Documentation, Leadership, Training, Online Travel, Team Building, Customer Satisfaction, Team Leadership.

Who are Angie Orta's colleagues?

Angie Orta's colleagues are Joyce Hanney, Suzanne Stocksdale, Suzanne Haghgoo, Sue Agostinelli, Tammy Testino, Sean Colvin, Mba, Daniel Lodrigue.

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