Angela Quick Email & Phone Number

Pleasant Grove, AL, US

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Birmingham, Alabama

• Manages teams of 10-20 employees in giving outstanding customer service to consumer and small business customers achieving stable positioning in top 25% of companies best service ratings.
• Attained past 6 years consistent year-over-year branch growth metrics while providing solutions to help customers succeed financially through direct coaching of branch employees.
• Meets with direct reports weekly and monthly to discuss performance trends, successes, and coaches on opportunities for improvement.
• Indirect management of employees through middle manager.
• Day-to-day judgement calls to identify and mitigate fraud risk by researching authenticity, reason, and account activity patterns and determining next steps.
• Performs financial and compliance audits of functional areas and report significant issues related to processes and controls, including risks inherent in – and potential improvements to processes and controls.

Birmingham, Alabama Area

• Managed a teller team in cash and negotiable transactions within federal regulations and company policy.
• Managed risk by conducting monthly controls and operations audits to assure federal compliance processes were met and coached team members on adherence to policy and process.
• Passed 100% annual audits based on monthly inspection tasks and follow up.
• Supported bank platform in customer service and sales in research and customer follow up.
• Developed team members through coaching and observations.
• Adhered to HR policy regarding employee relations.

Birmingham, Alabama Area

• Obtained FINRA securities licenses (Series 6, Series 63, Series 65) and Alabama life insurance license to sell financial products.
• Achieved 110-120% of goals in financial solutions including investments and other deposit products, loans, and business products.
• Built ongoing relationships with business and consumer customers through needs assessments.
• Outbound prospecting calls over the phone and face to face visitation to business clients to establish and maintain relationships.
• Collaborated with partners in other channels for mortgages, insurance and business services.

Birmingham, Alabama

Birmingham, Alabama Area

• Met and exceeded monthly quota for telecommunication sales to small businesses.
• Solved billing disputes and inquiries and then sold additional products and services to generate revenue.
• Multi-tasked consulting customers over the phone, placing orders and emailing proposals.
• Maintained relationships with small business customers as their telecommunication needs change.
• Trained team members and other associates on quarterly promotions and computer programs used for selling.

Greater Detroit Area

• Conducted billing investigations which involved researching, analyzing and solving telecommunication billing details for large businesses throughout the Midwestern U.S.
• Re-rated billing using Microsoft Excel for billing investigations.
• Collaborated with other departments via email, faxes, and over the phone to resolve customers claims.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Consumer Sciences- Concentration In Consumer Affairs

Business Administration And Management, General

Activities and Societies: Delta Sigma Theta Sorority, Inc Montevallo Masters African-American Society

Master Of Business Administration - Mba, Business And Personal/Financial Services Marketing Operations