Angie Rickman Email & Phone Number

SOURCE, Inc. is a one-stop vendor for all your communications needs. From hardware and software to installation and implementation to maintenance, SOURCE provides streamlined, comprehensive sales and service to customers across the country..TELCO PROVISIONING PROJECTS COORDINATORResponsible for managing small telecom installation projects including T1 coordinated cutovers and small switch moves. Responsible for completion of circuit/PRI installation, POTs line installations, and… Show more SOURCE, Inc. is a one-stop vendor for all your communications needs. From hardware and software to installation and implementation to maintenance, SOURCE provides streamlined, comprehensive sales and service to customers across the country..TELCO PROVISIONING PROJECTS COORDINATORResponsible for managing small telecom installation projects including T1 coordinated cutovers and small switch moves. Responsible for completion of circuit/PRI installation, POTs line installations, and disconnecting any services after moves are completed. Assist with documentation of Provisioning Procedures bringing my previous expertise to this newly created role at Source Inc. Responsible for developing pricing/quotes, statement of work, and technical work orders for telecom vendors. Portfolio Manager role for Microsoft Project plans that are assigned to Design Engineering and Project teams. Responsible for creating project plans, building tasks, predecessors and resources for corporate large revenue projects. Project Coordinator for large project installing 2 DS3s and 52 T1s in 8 weeks. Skills: Microsoft Excel, Visio, Project Plan and Project Web Access. Proprietary Source systems- Epicor Trouble Management and Sales Tracking and Sales GUI. Telecom Tools- ATT Business Direct, Verizon Enterprise Center. Avaya Sales Certification Show less

Responsible for managing a small team of Provisioners. Coordination and installation of VOIP service orders-including Product Analysis, Vendor Order Entry, Provisioning on Broadsoft platform, and ensuring billing is correct prior to completion of projects. Coordinate with end users and technical contacts for small to medium business clients including training of Broadsoft and Asterisk platforms. Assist with Process Analysis by streamlining processes and procedures for small startup company… Show more Responsible for managing a small team of Provisioners. Coordination and installation of VOIP service orders-including Product Analysis, Vendor Order Entry, Provisioning on Broadsoft platform, and ensuring billing is correct prior to completion of projects. Coordinate with end users and technical contacts for small to medium business clients including training of Broadsoft and Asterisk platforms. Assist with Process Analysis by streamlining processes and procedures for small startup company. Cost Savings Projects OCM 12 decomissioning, DS1 and DS3 design and decomissioning. Skills: Microsoft Excel and Visio. Systems: Covad Portal, Level 3 reseller Portal-LNP, Qwest Remote Control, Broadsoft-NGT, Simple Signal. Nextone switch. Edgewater, Polycom, and Cisco configurations. Show less

VarTec is a provider of local and long distance service and is considered a pioneer in 'dial around' long distance service. VarTec offers services to both residential consumers and small businesses.; PROJECT/TEST MANAGEMENT LOCALResponsible for implementations and enhancements for the CLEC Online (Local) application including planning, writing, and executing test cases for Corporate Projects, Change Requests, and Trouble Tickets. Coordinate with Product Development, Corporate PMO, Customer… Show more VarTec is a provider of local and long distance service and is considered a pioneer in 'dial around' long distance service. VarTec offers services to both residential consumers and small businesses.; PROJECT/TEST MANAGEMENT LOCALResponsible for implementations and enhancements for the CLEC Online (Local) application including planning, writing, and executing test cases for Corporate Projects, Change Requests, and Trouble Tickets. Coordinate with Product Development, Corporate PMO, Customer Care, IT, and QA regarding upcoming projects and post implementation defects including assisting with requirements documentation, advisement during SOW and testing phases. Extensive work with IT developers analyzing solutions to better the application from a customer care perspective. Skills: Microsoft Project, Microsoft Excel, Microsoft Visio, Winrunner, XML, SQL server, SDLC. Show less

·Implementation of Automated ILEC flow through from 0 to 70% in one year. ·Work with ILEC Supplier Relations to ensure ILEC business rules are enforced in flow through coding. ·Work with ILEC supplier relations during LSOG migrations to ensure little or no impact to production flow through. Provisioning interface to IT development. ·Analyze and implement processes for manual workarounds for provisioning when automation is not cost justified.

LOCAL PROVISIONINGImplementation of Automated ILEC flow through from 0 to 70% in one year. Coordinate with ILEC Supplier Relations to ensure business rules are enforced for successful automation of hundreds of daily transactions. Assist ILEC supplier relations with testing during LSOG migrations to ensure little or no impact to production flow through. Provisioning interface to IT development including requirements documentation. Analyze, document and implement manual processes for… Show more LOCAL PROVISIONINGImplementation of Automated ILEC flow through from 0 to 70% in one year. Coordinate with ILEC Supplier Relations to ensure business rules are enforced for successful automation of hundreds of daily transactions. Assist ILEC supplier relations with testing during LSOG migrations to ensure little or no impact to production flow through. Provisioning interface to IT development including requirements documentation. Analyze, document and implement manual processes for provisioning when automation enhancements were not cost justified. Nightfire, XML, EDI, SDLC.LOCAL PROVISIONER II-LOCAL PROVISIONINGParticipated in the launch of the CLEC (local) Provisioning department learning all activity types for residential LSR processing including Conversion, New Connect, MACD. Responsible for tracking and processing 50-100 local service orders through completion. Quickly learned the major errors for ILEC fallout to create templates for successful processing and minimize provisioning workload. Skills: SWB Toolbar, Bellsouth LENS, Verizon EDI.; Caprock (Nasdaq: CPRK) provides integrated telecommunications to small and midsize business, leasing Long haul dark fiber to their customer base.NETWORK PROVISIONER/CKT DESIGNERProvisioning of FGD circuits and coordinating with translations for install and turn up. Tracking 20-30 ASRs through completion. Provisioning and circuit design of internal network ds3's to new pop sites including tracking of DS3ASRs with LEC for approximately 20 orders in various stages through completion. Skills: TBS, Microsoft Access. Show less

Purchased by Verizon one of the two leading communications services providers for the US.; Responsible for IMT installation and disconnects for five switches. Monitor switch traffic for failures and busy circuits, isolate and resolved any issues as needed including ordering IMT capacity. Project Management of new switch installation including coordination of site technicians and network planning. Skills: Nortel DMS500.