•Developed a strong Brand marketing program from ground up: Created brand logo, brand mission, website design, photography, B2B marketing, and social media curation.•Planned and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.•Served as the market expert for Brand/Category; understand what drives consumer behavior based on different cultural and demographic… Show more •Developed a strong Brand marketing program from ground up: Created brand logo, brand mission, website design, photography, B2B marketing, and social media curation.•Planned and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.•Served as the market expert for Brand/Category; understand what drives consumer behavior based on different cultural and demographic segments. •Oversaw construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.•Successfully engaged in high level negotiations, generating lucrative contracts and built beneficial partnerships with clients via regular, productive communication. •To Ensure Client Retention: Make periodic visits, explore specific needs, and resolve problems in order to build and maintain constituent relationships.•Development Plans, Objectives and Strategies: Ensure that budget is apportioned appropriately - gathering event feedback, reporting on ROI,KPI, tracking towards and measuring against success metrics.•Restaurants: Chaya, Madre!, Wallis Annenberg Center of Performing Arts, Pacifique and pending projects. Show less

·Observed and evaluated day-to-day operations of the restaurant, employees, and collaborated/negotiated with vendors across 4 departments to increase efficiency.·Employee Pipeline evaluation and management - right from process setting, candidate evaluation for role and culture fit within the business until onboarding.·Doubled as HR and mentored the owners to decrease time-to-hire by 45% through a strategic virtual interview platform and recruitment.Recommended an employee incentive… Show more ·Observed and evaluated day-to-day operations of the restaurant, employees, and collaborated/negotiated with vendors across 4 departments to increase efficiency.·Employee Pipeline evaluation and management - right from process setting, candidate evaluation for role and culture fit within the business until onboarding.·Doubled as HR and mentored the owners to decrease time-to-hire by 45% through a strategic virtual interview platform and recruitment.Recommended an employee incentive program that drove sales up by 25% in 2021.·Evaluated vendor contracts, and renegotiated with 15 vendors to save a $1.2M in 2021 during the pandemic.·Saved 110 monthly hours of administrative work by recommending new CRM software and technical updates.· Ensures accurate and timely bi-weekly processing of payroll including deductions (e.g., CalSavers, medical benefit deductions)• Process accounts receivable; Input weekly accounts payable and cut checks for each respective location• Audit Balance Sheets and Income Statements to verify account balances and reasonable revenue and expense amounts.·Established SOP and Trained the team comprised of servers, chefs, upper management, Improving sales and marketing tactics to improve team sales performance by 50% in two months Show less

*Pauses Due to COVID-19 Pandemic*•Oversee 100+ employees, including scheduling and overseeing day-to-day operations.•Define, implement, and revise operational policies and guidelines for the organization, including being knowledgeable of the latest COVID-19 standards and protocols. •Implemented dining and to-go programs to increase store traffic successfully increasing sales by ~40% in less than 3 months.•Increased efficiency by 35%, identifying weaknesses and investing in… Show more *Pauses Due to COVID-19 Pandemic*•Oversee 100+ employees, including scheduling and overseeing day-to-day operations.•Define, implement, and revise operational policies and guidelines for the organization, including being knowledgeable of the latest COVID-19 standards and protocols. •Implemented dining and to-go programs to increase store traffic successfully increasing sales by ~40% in less than 3 months.•Increased efficiency by 35%, identifying weaknesses and investing in software that ·Managed daily operations and big-picture profitability, reporting information gathered from accounting and marketing divisions to ensure sufficient ROI·Organized reports for higher-level management 8 times per year·Developed hiring practices that ensured quality hires, reducing 5-year turnover by 25% while increasing efficiency and productivity·Achieved 100% of performance targets, receiving commendation from the CEO Show less

·Assisted in managingemployees and vendors by evaluating performance, providing coaching and mentorship, and resolving employee disputes·Handled customer disputes, creating positive experiences for guests by righting complaints, resulting in a 13% improvement in customer ratings and a 50% increase in rebooking rates·Managed 80% of daily operations, including scheduling, managing payroll, cash handling, and sales forecasting.·Empowered the team to drive sales by 6% through greater… Show more ·Assisted in managingemployees and vendors by evaluating performance, providing coaching and mentorship, and resolving employee disputes·Handled customer disputes, creating positive experiences for guests by righting complaints, resulting in a 13% improvement in customer ratings and a 50% increase in rebooking rates·Managed 80% of daily operations, including scheduling, managing payroll, cash handling, and sales forecasting.·Empowered the team to drive sales by 6% through greater personalization of the customer experience, creating sales initiatives, building team morale, and offering improvement recommendations. Show less

•Controlled profit & loss, by following cash control/security procedures, ordering and maintaining appropriate inventory levels, managing labor, reviewing financial reports, managing vendors, developing marketing plan & execution, and taking appropriate actions to operate the business in a cost-effective manner.· Experience creating and managing premieres and events including red carpet arrivals, screenings, after parties and managing invite lists.•Worked with the partnered catering… Show more •Controlled profit & loss, by following cash control/security procedures, ordering and maintaining appropriate inventory levels, managing labor, reviewing financial reports, managing vendors, developing marketing plan & execution, and taking appropriate actions to operate the business in a cost-effective manner.· Experience creating and managing premieres and events including red carpet arrivals, screenings, after parties and managing invite lists.•Worked with the partnered catering company and President to establish profitable and competitive private event menus that meet clients' needs•Executed in terms of logistics to events like distributor meetings, seminars, exhibitions and trade shows. Independently managed 10-20 small events; 2-3 large annual trade shows.•Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Show less

•Identified customer prospects, research and analyze development options in order to predict business opportunities. Reviewed prospect lists and client base in order to develop a sales call plan and to schedule appointments with potential customers. Managed a personal portfolio of client prospects.•Created quarterly sales analysis of event data and propose new business targets and clients. Strategize about local and off-site event opportunities and partnerships - festivals, food/wine… Show more •Identified customer prospects, research and analyze development options in order to predict business opportunities. Reviewed prospect lists and client base in order to develop a sales call plan and to schedule appointments with potential customers. Managed a personal portfolio of client prospects.•Created quarterly sales analysis of event data and propose new business targets and clients. Strategize about local and off-site event opportunities and partnerships - festivals, food/wine events, cross-promotion opportunities.•Managed event coordination including expense and revenue data analysis, budget development, sales management, marketing material development, purchasing, advance and day-of logistics, compliance, and organization and analysis of information.•Collaborated with Special Events Senior Director on implementation of regional events, including top customer, charity and local marketing events, ensuring they are brand appropriate and executed with precision. Show less

•Managed the guest experience from end-to-end through charismatic and friendly communication, achieving a 96% customer satisfaction rate·Collaborated with team to spearhead 7 LGBTQ+ community events, bringing in 300+ community members•Served as the main point of contact for guests, and communicated with 120+ guests daily•Collaborated with the social media manager to produce engaging content across Facebook, Twitter, and Instagram, increasing user engagement by 43%

• Acted as liaison between exclusive clientele, vintners and private agencies which helped Cultivate relationships with vintners and private distributors•Planned and organized catering events (50-200+ guests)• Maintained a daily organized diary and appointments• Cooked and served food/wine pairings for events.• Chose, ordered, and delivered wines/spirits that best fit the clients requests• Composed and prepared confidential correspondences, reports, and other documents such… Show more • Acted as liaison between exclusive clientele, vintners and private agencies which helped Cultivate relationships with vintners and private distributors•Planned and organized catering events (50-200+ guests)• Maintained a daily organized diary and appointments• Cooked and served food/wine pairings for events.• Chose, ordered, and delivered wines/spirits that best fit the clients requests• Composed and prepared confidential correspondences, reports, and other documents such as expense reports• Visited wineries and vineyards to gain first-hand knowledge of winemaking processes Show less

•Provided general administrative and clerical support including mailing, scanning, faxing and copying to management•Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration.•Managed daily calendar of Executives, handle business travel arrangements/ itineraries and ensure Executive is kept on schedule.•Proactively anticipated the needs of Executive and provide appropriate information/assistance. Assisted with a… Show more •Provided general administrative and clerical support including mailing, scanning, faxing and copying to management•Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration.•Managed daily calendar of Executives, handle business travel arrangements/ itineraries and ensure Executive is kept on schedule.•Proactively anticipated the needs of Executive and provide appropriate information/assistance. Assisted with a variety of projects that include, but not limited to: research, financial reports and spreadsheets, proposals and preparing PowerPoint presentations.•Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.•Prepared and modified documents including correspondence, reports, drafts, memos and emails•Schedule and coordinate meetings, appointments and travel arrangements for Managers.•Managed/ Organized Trades and Fashion shows Show less