• Seamlessly collaborated to establish an enterprise wide leadership group responsible for driving a consistent strategy across markets and expedite the delivery/adoption of Telehealth solutions with quantified objectives• Enriched Telehealth capabilities with innovative solutions including outpatient/inpatient video visits, clinical call center, streamlined chat communications, remote patient monitoring and online physical therapy; learn moreo Video Visits platform increased 800% in utilization during the first few weeks of the Coronavirus pandemic• Successfully established a high performing Product Management team aimed at leading the delivery of over $75M in annual Telehealth investments• Honored recipient of awards and recognition including CIO100 Innovation Leaders 2016, Fierce Innovation Awards 2016, Digital Edge25 Award 2016, Kaiser Permanente Living the Mission Award (2x)

• Pioneered a true SaaS solution to the payer market aimed at improved automation for Utilization Management• Innovated platform solution providing seamless access to InterQual content through a variety of applications• Broke away from status quo by implementing Agile Product Management methodology to provide structure and predictability for existing Customers and Sales, while retaining the flexibility to react appropriately to the market• Successfully launched Clear Coverage application leveraging evidenced based clinical decision making to reduce administrative costs associated with Utilization Management

• Responsible for providing leadership to 30 direct report personnel while managing daily operations for membership, claims management systems and associated applications• Relied upon to create and manage a comprehensive IT Strategy including selection and implementation of new applications to meet business requirements, budget and ROI; evaluated prospective acquisitions• Diligently identified anomalies in claims payment leading to a comprehensive retrospective repricing project resulting in over $20M in recoveries; selected and began implementation of a care management solution

• Catalyst to 20% lift to top line revenue and 40% improvement to gross profit within 18-month timeline• Orchestrated 15+ new sales initiatives and existing Customer renewals through packaging, pricing and presenting offerings with an estimated 50% close rate; led integration of Services functions of recently acquired competitor• Led offer definition, management and sales support, including contract negotiations, for over $150M in bookings• Honored recipient of TriZetto Pyramid Award for leadership• Proficiently developed new organization that successfully managed and increased non-recurring revenue +15%

• Provided strategic direction for application development based on market needs and requirements; including determination of pricing methodology. • Directed Product Development Management team responsible for the analysis and design of new web-based applications for the payer market. • Designed web-based solutions to provide access to existing health information systems, clearinghouses and repositories. Products include web-enablement of payer enrollment, quoting and proposals, self-service and billing applications. • Established internal and client application training certification program. • Managed client support services, including implementation, application and technical support. • Managed Quality Assurance team for internal product testing including unit, integration and performance testing across multiple platforms. Additionally, managed on-site customer performance and volume testing. Implemented develop standards from the capturing of requirements to releasing software. Incorporated both waterfall and iterative approaches to encourage collaboration while meeting set timelines. • Created and maintained strategic relationships with vendors, development partners and customers. Actively participated in customer focus groups.

• Served as Implementation Director for multi-hospital health system installation of client server clinical information system (Cerner HNA Millennium). • Facilitated charge description master consolidation project for eight-hospital health system (SMS Invision). • Provided application and interface support for nursing orders and patient charging applications (Cerner HNA Millennium). • Coordinated system integration testing for five interfaced systems utilizing both manual and automated test scripts. • Managed re-build of production environment for HNA Millennium Orders Management implementation. Provided system conversion planning and support for multiple implementations.

Provided internal and client education and for patient charging, charting and remote report distribution applications. Created design and build documentation for application enhancements, implementation and validation.