Angela Walter

Angela Walter Email and Phone Number

Keeping it "SaaSy" since 2014. Experienced Customer Success Manager @ Hennepin County
Angela Walter's Location
Minneapolis, Minnesota, United States, United States
About Angela Walter

Experienced Client Success Manager who is Passionately Committed to her Clients and Company.

Angela Walter's Current Company Details
Hennepin County

Hennepin County

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Keeping it "SaaSy" since 2014. Experienced Customer Success Manager
Angela Walter Work Experience Details
  • Hennepin County
    Human Services Specialist
    Hennepin County Dec 2024 - Present
    Minneapolis, Minnesota, Us
  • Medallia
    Client Product Engagement Manager
    Medallia Apr 2023 - Present
    Pleasanton, California, Us
    Manage a portfolio of Enterprise, PubSec, Logistics and Travel, Financial Services and Retail accounts.Manage the post-onboarding client journey from post go live transition, to solution adoption and usage, to expansion, renewal and long-term retention.Facilitate annual and quarterly business reviews.Manage and facilitate monthly client meetings.Initiate cross-functional collaboration with marketing, product development, support, sales and executive leadership teams.Exert endless curiosity and passion to improving client engagement, client satisfaction, and retaining relationships for life
  • Medallia
    Client Success Manager - Named And Strategic Accounts
    Medallia Feb 2024 - Dec 2024
    Pleasanton, California, Us
    • Accountable for quarterly business reviews (QBRs), success plans, strategic roadmaps, cadence meetings, at-risk account management, client health assessments, presentations, product demos, and driving individual client adoption strategies.• Fostered a true partner relationship with C-level client contacts through strong client advocacy, use case development, voice of the customer (VOC) strategy, customer stories, and case studies.• Implemented innovative approaches for increasing customer retention rates across all accounts.• Developed customer success plans and strategies to maximize customer value and success.
  • Mindful
    Client Success Manager
    Mindful Apr 2021 - Apr 2023
    Akron, Ohio, Us
  • Elan Financial Services
    Senior Marketing Project Manager
    Elan Financial Services Sep 2019 - Apr 2020
    Us
  • Rbc Correspondent Services And Rbc Advisor Services
    Marketing And Communications Manager
    Rbc Correspondent Services And Rbc Advisor Services May 2018 - Jul 2019
    Minneapolis, Mn, Us
  • Thomson Reuters
    Customer Success Manager
    Thomson Reuters Jan 2012 - May 2018
    Toronto, On, Ca
    Manage all levels of client retention for Indirect and Property Tax clients.
  • Wells Fargo Advisors
    Marketing Consultant And Project Manager
    Wells Fargo Advisors May 2008 - May 2011
    St. Louis, Missouri, Us
    Consulted and collaborated with the firm's most successful Financial Advisors and developed new marketing plans designed to strengthen their existing clients' loyalty and create new client acquisitions. Partnered with Regional Sales Leadership on creating strategic marketing plans designed to increase brand awareness and client engagement in their local markets. Project-managed several retention and reward campaigns for the firm's Top Advisors from the initial brainstorm phase to full completion.
  • Wachovia Securities
    Marketing Analyst
    Wachovia Securities Aug 2006 - May 2008
    I worked directly with an assigned region of Financial Advisors and coordinated all of their requested creative marketing projects. Projects included advertising campaigns, direct marketing campaigns, personal marketing campaigns, personal branding campaigns, and corporate sponsorships.

Angela Walter Skills

Customer Service Budgets Project Management Corporate Communications Marketing Communications Planning Advertising Direct Marketing Marketing Event Planning Rewards Programs Customer Satisfaction Customer Acquisition Marketing Loyalty Programs Logo Design Strategic Partnerships Financial Services Customer Experience Customer Engagement Sox Compliancy Community Outreach Compliance Account Reconciliation Financial Reporting Financial Markets Financial Risk New Business Development Business Development Business Planning Business Process Improvement Business Strategy Online Marketing Marketing Management Brand Management Corporate Events Corporate Branding Consulting Internal Communications Cold Calling Salesforce.com Sales Presentations Sales Voice Of The Customer Solution Implementation Sap Filemaker Financial Sponsors Sponsorship Programs Personal Branding Siebel 7.x Microsoft Office Customer Success Business To Business Customer Retention Communications Planning Event Planning Customer Advocacy Dispute Resolution Escalation Resolution

Angela Walter Education Details

  • Strayer University
    Strayer University
    Entrepreneurship/Entrepreneurial Studies
  • The College Of St. Scholastica
    The College Of St. Scholastica
    General
  • The College Of Saint Scholastica
    The College Of Saint Scholastica
    Business Management

Frequently Asked Questions about Angela Walter

What company does Angela Walter work for?

Angela Walter works for Hennepin County

What is Angela Walter's role at the current company?

Angela Walter's current role is Keeping it "SaaSy" since 2014. Experienced Customer Success Manager.

What is Angela Walter's email address?

Angela Walter's email address is aw****@****tcx.com

What is Angela Walter's direct phone number?

Angela Walter's direct phone number is +180434*****

What schools did Angela Walter attend?

Angela Walter attended Strayer University, The College Of St. Scholastica, The College Of Saint Scholastica.

What skills is Angela Walter known for?

Angela Walter has skills like Customer Service, Budgets, Project Management, Corporate Communications, Marketing Communications Planning, Advertising, Direct Marketing, Marketing Event Planning, Rewards Programs, Customer Satisfaction, Customer Acquisition, Marketing.

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