Angie York Email & Phone Number

Monroe, Nc, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

Holmdel, Nj, Us

Responsible for the management of the Customer Support and Consulting / Service Delivery Teams for the ServMan product. Responsible for overseeing and improving the performance, productivity, efficiency and profitability of organizational operations through the provision of effective methods and strategies. Lead to define and optimize processes to achieve improved scalability while fostering a collaborative, customer-centric team environment.

DIRECTOR OF CUSTOMER OPERATIONS (January 2017 - March 2018)Responsible for overseeing and improving the performance, productivity, efficiency and profitability of organizational operations through the provision of effective methods and strategies. Define and optimize processes to achieve improved scalability while fostering a collaborative, customer-centric team environment.DIRECTOR OF CHANNEL PARTNER PROGRAMS (May 2015 - December 2016)Responsible for building the new Channel Partner Program, including identifying and implementing infrastructure changes required to enhance and support new and future dealer partners. Responsible for managing dealer and vendor partner relationships, agreements and performance. Influence and direct organizational changes focused on improving the project management of new client onboarding and implementations and on-going customer support.

Aliso Viejo, Ca, Us

Responsible for planning, directing and coordinating the operations of the Business Consulting Practice, consisting of a team of 7-10 consultants and 15-20 subcontract consultants worldwide. Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.•Develop and implement the professional services strategy consistent with organizational goals and objectives.•Work with the executive management team to set objectives, performance standards, and priorities.•Lead and grow the field services business, through innovative consulting, packaging service offerings and pre-sales services delivered in a repeatable, scalable, and cost-effective manner.•Determine medium and long-term field service strategy and apply across all areas of employee-process.•Coordinate, manage and monitor the performance of all consultants and subcontract consultants, including analyzing forecasting and performance data against utilization and revenue targets.•New hire onboarding and training plan development and scheduling.•Handle client escalations and act as engagement manager on strategic projects.

Responsible for the support of the Maxwell Management Suite software and the management, coordination and writing of custom program modifications for Sunrise’s direct customer base.