Angith M Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

-Create and align KRA's of all the employees within the team-Monitor and mentor team members to ensure KPI's are achieved.-Review results, provide training and feedback to ensure the team maintains consistency in productivity and quality.-Collating the feature request and issues over a period of time and sharing the same with therelevant team for product improvement and marketing purpose.-Building a escalation team and taking up escalation call to make sure the customer gets aproper and clear solution or information about of a issue.-Working on Product specific documents creation maintenance and implementation management along with the technical team.-Prioritizing the user feature request and internal tool features that can improve the overalluser experience.

Bengaluru, Karnataka, India

Handled chat and email support assisting customers with the process related concerns and updating every day about the changes in the product and process as per the company requirement.Responsible for testing the tool which was developed for chat process.Escalation handling and decide on the actions to follow

Bengaluru Area, India

-Assisting customers online, issuing refunds, compensations and returns as per company policies.-Resolving customer issues over the call and responding to all requests with correct information according to the company policy.

Bachelor Of Technology - Btech, Information Technology

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