Angelika K. Email & Phone Number

Gorlice, Pl

Creating multilingual content (English and Polish) on beauty and wellness trends.Publishing articles on Medium and Substack and optimizing for SEO to enhance discoverability.

Reviewing online advertisements to assess their quality and relevance. Providing feedback on how to improve search engine results.

Collaborated on a strategic e-book project for Crafton’s communication initiatives.Worked closely with the Director of Business Development, presenting progress and implementing feedback.Recognized for storytelling skills, structured writing, and dedication to project goals.Contributed to a foundation for the e-book’s future completion, with content focused on company values and narrative.

Wrote and published over 300 articles for an online publication.Researched and wrote pieces on lifestyle, popculture, current events, and other topics, maintaining a steady output of around 3 articles per week.Utilized Wordpress CMS to edit and publish articles, ensuring timely delivery.Used data analytics tools and conducted keyword research to ensure content was tailored to target audiences and optimized for SEO purposes.Verified and revised articles with the help of plagiarism detection tools such as Winston AI, ensuring the originality and authenticity of written content.

Handled customer inquiries through live chat with professionalism and accuracy.Responded promptly to customer requests and ensured superior customer experience, successfully resolving issues in 85% of cases.Managed up to 4 consecutive chats in queue, maintaining a flow of communication while prioritizing customer engagement and rapport-building.

Reviewed search engine results and provided feedback on their relevance and accuracy.Applied local knowledge and internet research skills to decide what kind of results would satisfy a user’s request. Helped search engines better their automatic search algorithms by manually judging different queries and their results.Completed over 1000 tasks in a web-evaluation tool, adhering to provided guidelines.

Kraków, Woj. Małopolskie, Polska

Assisted with operating a variety of printing presses. Ensured quality control and adhered to health and safety standards.Filled out necessary documentation and reported on daily tasks.

Gorlice

Developed and modified training materials for company-led classes.Provided English-to-Polish translations of the instructions for classes.Handled the company's day-to-day phone and in-person customer service.Drafted informational and advertising materials for the company.Prepared software and fiscal equipment for training purposes.