When I am not doing Technology Consulting I am saving lives! On the weekends I am an EMT that monitors sporting and other events to make sure that everyone stays safe. Am ready to step up and provide medical assistance if needed.

Provide Service Management Expertise on Cloud Infrastructure Services, Service Integration projects. Manage technical teams both on-shore and off-shore, providing technical leadership during project implementation and production support.

Providing professional services delivery as related to IT Service Management (ITSM) practice; specifically around the ServiceNow toolset for consulting, design, installation, configuration and knowledge transfer to customers.

After becoming Scrum Master Certified as well as ServiceNow System Administrater Certified I continue to do ServiceNow implementations across the US.Part of the Project team transitioning a company to a Service Led Organization. Assisting in the design and processes to build the Services and getting them Operationalized.ServiceNow Design and Implementation for a Pharma Company in New Jersey.Having returned from my Expat assignment I am worked on a ServiceNow implementation in Salt Lake City, Utah as the Technical Design Lead managing off-shore developers. This is a quick 8 week implementation using Agile Project Management to implement Incident, Problem and Change Management Modules of ServiceNow. Have moved into the Consulting workforce and am now working on an Expat assignment in Singapore. Part of a project team implementing a service management tool. Part of the process design team with focus on Incident Management and Security Access of a ServiceNow implementation. Was involved with the testing team to build a prototype for automating test scripts.

Led the ServiceNow implementation for Accenture on a large Manufacturing account. The tool was designed to work with multiple suppliers as end users, as well as adding multiple integrations. Implemented Incident, Problem, Change, Release, Knowledge, Asset and Service Catalog. Involved in writing, training and implementing processes.• Managed and assisted in the implementation as well as the ongoing design and maintenance of the ServiceNow Tool.• Coordinated and implemented requirements working with the client leadership and other vendors helping them understand the objectives and coming up with the best solution for their needs.• Familiarity with Workflow and ServiceNow Content Management.• Implemented initial user roles and currently managing the maintenance of those roles.• Implemented queue support design for multiple vendors including mapping and maintenance.• Involved in defect testing and resolution during the initial go-live as well as during upgrades and enhancements.• Involved in creating the release management process for additional enhancements and defect fixes.• Assisted in the design as well as led “Conference Room Pilots” resulting in user feedback that was incorporated into the design and ultimately trained to the global audience.• Develop and manage operational and reporting metrics. Led the process of implementing additional applications into the production environment across the entire SDLC.

Liaison between the client and the Accenture service delivery team. Point of contact for the client and Accenture service delivery team, main escalation point. Assists in cross service line issue resolution. Oversight and execution of governance processes including issue management, escalation, change orders, standing meetings, SLA tracking and reporting. Oversight for change order activity and internal process improvements. Ensures cross service line processes are adhered to , including controls. In addition I Manage 9 other Service Managers.

Liaison between the client and the Accenture service delivery team. Point of contact for the client and Accenture service delivery team, main escalation point. Assists in cross service line issue resolution. Oversight and execution of governance processes including issue management, escalation, change orders, standing meetings, SLA tracking and reporting. Oversight for change order activity and internal process improvements. Ensures cross service line processes are adhered to , including controls.