Leads internal and client facing teams in developing and executing outbound growth marketing strategies for our Small Business mid- level accounts, and community programs driving substantial revenue growth and expanding the customer base and community impact initiatives. Oversaw high-impact lead generation initiatives, delivering exceptional ROI both regionally and globally for our clients.Empowered Ads team to leverage AI/ML and automation integration to construct data driven audiences, extract actionable insights, and optimize operational efficiency.Steered the team in rigorously monitoring KPIs to measure marketing performance and inform data-driven strategic adjustments for our top two clients resulting in 140% goal attainment.Facilitated cross-functional collaboration with key regional and global stakeholders to develop quarterly campaign roadmaps, define technical specifications, and ensure timely execution.

Successfully led cross-functional teams and managed content and media buying programs for several clients across various industries. ( oil and gas, Non-profit, Media, Health and Beauty, Wellness, and Technology)Increased brand awareness and lead generation through strategic content initiatives.Consistently delivered high-quality content that aligns with client goals and resonates with target audiences.Utilized data-driven insights to optimize content performance and maximize ROI. Passionate about leveraging the power of content to drive business growth and achieve marketing objectives.

Led mid-market and SMB clients through the full project life cycle, from planning and execution initiation to implementation and closure, while minimizing the impact and downtime to their operations. Focusing on client success, I reduced project overruns and delays by 20% and increased client satisfaction by 100% by implementing a project management methodology that focused on communication, collaboration, and strategic risk management while upselling Secure Access Service Edge (SASE) and other services to increase revenue and successfully hand account over to account managers after project closeout.Collaborated with a cross-functional team of account managers, engineers and other key stakeholders to develop and implement a process that resulted in a 20% increase in efficiency and decreased project close-out time.Led change management initiatives to train on system tools and reporting consolidation techniques for a group of new hires.Accomplishments:Recognized by the Solutions Engineering Team, Sales Team, and Clients as a Leading Migration Project Manager and communications leader.Proven ability to manage 50 + IT projects simultaneously and deliver them on time and within budget.

Lead point of contact providing support to the legal and business teams, including document preparation, Apostille requests, research projects, nonprofit startup planning and business development.Spearheaded the planning and execution of high-profile events for the CEO, foreign diplomats, and business leaders, which strengthened relationships with key stakeholders and advanced the company's government relations goals.Streamlined event planning processes, reducing the time and resources required to plan and execute successful events.Vendor Relations

Demonstrated record of success in increasing sales, improving customer satisfaction, and developing and executing marketing and training programs. Proven ability to build strong relationships with retail stores, train, mentor employees, and lead high-performing teams. Expertise in competitive intelligence and product market positioning.

Conducted calibrations and trainings to ensure that all employees were following the company's quality assurance standards, resulting in a 95% improvement in customer satisfaction scores.Developed and implemented systems to evaluate processes and services for quality assurance enhancement, resulting in a 75% reduction in customer complaints the first month.Planned, directed, and performed internal quality control audits to ensure that the company was meeting its quality standards, resulting in a 40% increase in compliance with company policies.Coached team leaders and recommended performance improvement plans to help them align with client goals, resulting in a 40% increase in productivity.Assisted with corporate-wide quality initiatives and regulated continuous process improvement within the organization through the identification of discrepancies/gaps in current processes, resulting in a 50% improvement in efficiency.Coordinated communication between a team of remote evaluation specialists in the Philippines, resulting in a 75% calibration attainment.Partnered with project operations to provide feedback on metrics, survey results, time in motion studies, and detailed performance analytics, resulting in a 70% increase in the accuracy of data analysis.

Served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational tasks. Maintained CQL records. Implemented site Sales and QA Initiatives to enhance employee performance. Managed quality site newsletter to enhance communications.Managed quality budget for internal incentives and sales campaigns. Coordinated and performed a range of staff as well as operational support activities.

Implemented training solutions for new hires and transition specialist.Coached and developed entry level staff, to process transactions for customers’ accounts.

Monitored workflow and service levels to make appropriate recommendations in order to maintain and improve performance.Developed and initiated contest to motivate consultants to reach and maintain optimum levels of performance.Assisted in training and development for all new-hire classes, which included presentations on sales techniques, coaching, co-piloting and interactive role-playing sessions.

Trained and developed consultants on call handling techniques through the use of monitoring, evaluations, and team meetings. Maintained individual and team performance statistics and provided reinforcement of company's attendance/tardiness policies.Provided weekly progress reports of teams in areas of retention sales, call quality and attendance for department manager.

IMB Sprint PCS/ Nextel, Providing inbound customer support for clients/customers, specifically concentrated in the areas of billing, sales, and tech support.Moving on to lead CSR role for our team, in charge of piloting, and implementation phases of a key success contributor focus group with all new hire employees.