Angela Lockard Email & Phone Number

San Ramon, California, United States

San Francisco Bay Area

• Lead Protiviti/Flex Quad of 5-6 team members, conduct weekly check-ins, serve as coach and mentor to quad members• Currently collaborating with Legal, Strategic Accounts, Field Operations and Background Verifications leadership on Covid-19 vaccine record collection and reoccurring testing processes – developed detailed training documentation, delivered to quad members, and support daily workflow processes• Continue to develop excellent relationships with both corporate and field partners• Manage credit checks processing among my quad, developed comprehensive training to meet strict requirements, and continue to train, coach, and monitor quad members on the process• Partner with supervisors to deliver training to new Background Verifications team members• Frequently develop and present on-going training on a variety of topics to both internal audience of team members and external audience of branch administrators• Developed and implemented process for tracking and handling of healthcare cases with services delayed due to Covid-19 vaccine contraindications – successfully handed off to Healthcare Team Lead & quad upon reaching a steady state• Identified gaps in background verification ‘rescreen’ process, partnered with another Team Lead to develop and manage a daily audit review process including educational outreach to the field• Successfully transitioned Protiviti Inc auditing process to match Protiviti Government process I developed the prior year to take advantage of DOMO reporting and automation opportunities• Refined Protiviti auditing process, created detailed training course and delivered training to quad members

San Ramon, California, United States

• Developed, lead & trained team members on daily auditing process for all Protiviti Inc and Protiviti Government contractors for compliance with BGC requirements• Served as Protiviti Subject Matter Expert and primary Background Verifications team liaison with Protiviti Human Resources partners• Identified and reported on gaps in background check process, participated in resolution process to address concerns• Partnered with colleagues to deliver background verification training to new team members and to field users• Worked with Healthcare Team Lead and department leadership to identify and implement process improvements for healthcare ordering and case handling• Lead documentation of new healthcare processes and training of team members• Collaborated with Strategic Accounts teams to improve healthcare ordering process and established strong rapport with Strategic Accounts partners

San Ramon, Ca

• Supported launch of new primary vendor for background check program• Managed background check cases from ordering through completion• Ensured compliance with state and federal regulations surrounding consumer reports, privacy, HIPPA.• Educated and trained field support staff on process and compliance• Analyzed workflow processes to develop best practices

7885 Dublin Blvd, Dublin, Ca 94568

· Brought in to reverse downward spiral, implemented complete overhaul of freight flow process, visual merchandising standards and operational training of employees at all levels.· Revitalized store with low morale by developing a team mission statement to generate buy-in on all levels and re-framing all goals within that framework. “We help athletes and families feel the good in sports.”· Improved Customer Satisfaction score from 59% (90-day) at take-over to current 73% (90-day), 67% YTD.· Added $130k to top-line sales YTD through focusing on Omni-channel sales growth such as Ship-From-Store and Associate Ordering System programs.

1235 Concord Ave, Concord, Ca

· Brought in at request of Regional Leadership to correct severe operational compliance problems.· Improved employee engagement by 50% in six months by identifying and addressing employee needs and concerns.· Launched company’s Ship-From-Store program as a pilot store, implemented several best practices later adopted by other locations to drive highest fill-rate in the district.· Completed extremely successful major remodel in spring 2014 by maintaining strong communication with the contractor and my remodel staff. The only store in the market to do so independently.· Received “Gold Coin” Award during Executive Leadership visit post-remodel for excellence in visual presentation, customer satisfaction scores and key metrics performance.· Led strike team to aid new store manager opening new location in San Ramon and served as Operational Trainer for the new store’s staff.· Finished 2014 at #2 in the district for SCALES metrics (combination of scores for performance in Sales, Customer Satisfaction, Associate Ordering System, Loyalty program enrollments, Extended Coverage Plans, Sr. Sales Associate Productivity)

185 Sunvalley Mall, Concord, Ca

· Brought in at request of Regional Leadership to address personnel concerns.· Assisted corporate operations and human resources teams in development of new interviewing and orientation standards by providing critical feedback prior to full-chain roll out.· Became the first store in the district to have a “perfect month,” receiving top scores in all six SCALES categories for the entire month.· Served as “sister store” to new SA Elite store opening in Walnut Creek, trained new store manager, assisted in staffing new location and provided general advice and assistance to the new store manager/team.· Launched the company’s Associate Ordering System with highest penetration to total store sales in the district.

1933 Davis St, San Leandro, Ca

· Promoted to run troubled store at the bottom of the district in most metrics and suffering from extremely low morale.· Aggressively trained/hired/developed staff to build a strong team.· Executed efficient performance management including individual development plans and other documentation such that terminations could be pursued without risk of legal action.· Turned store into strong performer for the district. In the first year received awards for Best Operated Store (highest average of operational audit scores), Best Increase in Average Transaction (to LY), and personally awarded Rookie of the Year (given to the best new store manager in the Region).· Helped to launch an internal Deliver & Assembly team as the host store, filled in between D&A managers at the program's start and assisted with logistic and personnel issues.

1235 Concord Ave, Concord, Ca

· Built a loyal team and carried store through two difficult Store Manager transitions. Served as acting Store Manager for several weeks.· Demonstrated operational proficiency and developed a reputation as a trainer. Trained several Store Manager-IT candidates.