Angela Lockard Email & Phone Number

San Ramon, California, United States

San Francisco Bay Area

• Lead Protiviti/Flex Quad of 5-6 team members, conduct weekly check-ins, serve as coach and mentor to quad members
• Currently collaborating with Legal, Strategic Accounts, Field Operations and Background Verifications leadership on Covid-19 vaccine record collection and reoccurring testing processes – developed detailed training.
• Continue to develop excellent relationships with both corporate and field partners
• Manage credit checks processing among my quad, developed comprehensive training to meet strict requirements, and continue to train, coach, and monitor quad members on the process
• Partner with supervisors to deliver training to new Background Verifications team members
• Frequently develop and present on-going training on a variety of topics to both internal audience of team members and external audience of branch administrators

San Ramon, California, United States

• Developed, lead & trained team members on daily auditing process for all Protiviti Inc and Protiviti Government contractors for compliance with BGC requirements
• Served as Protiviti Subject Matter Expert and primary Background Verifications team liaison with Protiviti Human Resources partners
• Identified and reported on gaps in background check process, participated in resolution process to address concerns
• Partnered with colleagues to deliver background verification training to new team members and to field users
• Worked with Healthcare Team Lead and department leadership to identify and implement process improvements for healthcare ordering and case handling
• Lead documentation of new healthcare processes and training of team members

San Ramon, CA

• Supported launch of new primary vendor for background check program
• Managed background check cases from ordering through completion
• Ensured compliance with state and federal regulations surrounding consumer reports, privacy, HIPPA.
• Educated and trained field support staff on process and compliance
• Analyzed workflow processes to develop best practices

7885 Dublin Blvd, Dublin, CA 94568

· Brought in to reverse downward spiral, implemented complete overhaul of freight flow process, visual merchandising standards and operational training of employees at all levels.· Revitalized store with low morale by developing a team mission statement to generate buy-in on all levels and re-framing all goals within that framework. “We help athletes and.

1235 Concord Ave, Concord, CA

· Brought in at request of Regional Leadership to correct severe operational compliance problems.· Improved employee engagement by 50% in six months by identifying and addressing employee needs and concerns.· Launched company’s Ship-From-Store program as a pilot store, implemented several best practices later adopted by other locations to drive highest.

185 Sunvalley Mall, Concord, CA

· Brought in at request of Regional Leadership to address personnel concerns.· Assisted corporate operations and human resources teams in development of new interviewing and orientation standards by providing critical feedback prior to full-chain roll out.· Became the first store in the district to have a “perfect month,” receiving top scores in all six.

1933 Davis St, San Leandro, CA

· Promoted to run troubled store at the bottom of the district in most metrics and suffering from extremely low morale.· Aggressively trained/hired/developed staff to build a strong team.· Executed efficient performance management including individual development plans and other documentation such that terminations could be pursued without risk of legal.

1235 Concord Ave, Concord, CA

· Built a loyal team and carried store through two difficult Store Manager transitions. Served as acting Store Manager for several weeks.· Demonstrated operational proficiency and developed a reputation as a trainer. Trained several Store Manager-IT candidates.