Angie Meyer Email & Phone Number

Long Island City, NY, US

• Promoted to build department framework and establish global marketing strategy, including but not limited to brand management, omni-channel communications, content management, market penetration strategies, analytics.
• Responsible to create an annual marketing strategy, develop and monitor all marketing budgets for promotion, merchandising, events, digital marketing, technology, and vendor coop programs
• Work to grow market share through dealer acquisition & share of wallet initiatives. Specific focus on our equity dealer brand, Amana, growing sales 84% during my tenure.­ Negotiated an annual distributor development.
• Responsible to oversee manufacturer coop and advertising programs to through mutually beneficial programs to leverage funds, drive awareness, and increase sales
• Lead product launch strategies, including promotional material, internal & external training, awareness events, and advertising
• Manage annual trade show, highlighted OEM partnerships, diversity, and industry expertise for contractors in the marketplace ­ Attendance has doubled year over year since inception

• Responsible to evaluate and strengthen organizational infrastructure through process evaluation, resource development, and system optimization in order to improve efficiencies and shareholder value
• Developed and introduced automated customer communications regarding order status & availability
• Evaluating & strengthening company ERP system to fully utilize company’s core resource for business processing
• Conducting an Order to Invoice flow & root cause analysis in conjunction with customer surveys to fully understand expectations & identify opportunities to differentiate in the marketplace
• Reviewing company’s supply chain standards in vendor deliveries, transfers, and customer shipments, providing a more efficient process and improved customer satisfaction
• Provided visibility & classification of inventory, helping to identify core products & aging SKU’s in order to improve delivery, reduce E&O, and strengthen borrowing base

• Handcrafted home goods; Retail ConceptDeveloped a concept for an upscale specialty retail store selling niche handmade products such as home interiors and personal accessories, in addition to a studio/classroom space.
• Obtained pre-approved financing from an established bank and investor support based on a comprehensive business plan
• Researched supplier opportunities through organizations dedicated to handcrafted artwork and industry tradeshows, and developed stringent screening and application process for artist submission
• Conducted in depth major metro market and sub market study in the Midwest to determine Nashville, TN, specifically historic downtown Franklin, as the ideal setting for the concept

• Managed all operational aspects of this startup company including account management, sales forecasting, distribution and logistics, supply chain, vendor management, customer service, human resources, and office.
• Seamlessly integrated major operations following acquisition of the residential division of Fedders Corporation. Achieved 100% continuous operations while transferring corporate headquarters from Illinois to New Jersey.
• Relocation of the distribution center from Illinois to a St. Louis based 3PL. Successful completion of the entire physical move in 1 week; including over 15,000 SKU’s in finished goods and service parts inventory.
• Instilled philosophy of customer focus throughout newly integrated operations designed to renew customer comfort levels, resulting in retention of over 90% of customers through bankruptcy and acquisition proceedings.−.
• Led development of company website to strengthen awareness of new corporate image and boost marketing and sales results through e-commerce functionality, dealer & warranty service referral, and extended warranty.
• Provided strategic and operational leadership for supply chain to ensure timely shipments from offshore manufacturing facilities for DC and customer direct fulfillment.

US

• Responsible for revenue management and forecasting, call center operations, customer service and account management, domestic distribution and logistics, technical & field service, warranty process management, and.
• Integrated inside sales and customer service departments, creating one cohesive contact center for all customers. Synergies gained a 20% saving in manpower expense and 35% improved connection time for callers.
• In cooperation with the division Controller, developed a rigorous sales forecasting, analysis, and follow-up model that led to improved close ratio performance and improved forecasting accuracy by 75%.
• Consolidated 8 domestic warehouses into single, mixed-load facility providing finished goods and service parts fulfillment. Estimated annual savings of $8M and improved fulfillment performance by 1-2 business days.
• Implemented reverse logistics model, directing product returns from big box retailers through an offshore channel, providing savings on refurbishments and supplemental income from reverse logistics provider.
• Spearheaded contract negotiations and resolution of grievances with distribution center’s union leaders, working to improve productivity.

US

• Led the after-market Customer Service department (60+ agents) including consumer affairs, warranty and service parts fulfillment, and retail returns management.
• Delivered 50% cost savings and achieved ROI in 2nd year by eliminating outsourced customer service operations and building in-house call center with over 60 agents and 10 toll-free customer service telephone numbers..
• Managed the customer service and distribution integrations of four company acquisitions, including work flow process integrations, ERP implementation, and manpower consolidation
• Provided 24/7, 365 customer support by supplementing domestic call center with offshore center based in-house at a Fedders owned manufacturing facility in Manila.
• Led a crisis management team in conjunction with a voluntary safety recall coordinated through the Consumer Product Safety Commission. The recall included a field rework for installed units and return procedures for.
• Streamlined operations and ensured positive customer experience by implementing employee cross-training and standardizing resolution procedures.