Andrew Goh 吴膺榆 Email & Phone Number

• VC Operations• VC Plannings• Google Network Infrastructure• Wireless Mesh Infrastructure• IT Infrastructure Operations• Incident Management• Vendor Management• Project Management

• Manage a team of 4 desktop support engineers• Working closely with the Dy Ops Manager and Operations Manager on weekly, monthly ops meetings and implementation• Working closely with agency technical services consultants on the procurement and IT asset inventory• Raising of Firewall, GPO, Software Distribution service request• Establishing a bridge between projects, programs, customers and resources• Providing trainings and guidance to desktop support engineers• Providing VVIP support to the President, Prime Minister, Senior Ministers, Ministers and Principal Private Secretaries• Providing support for secure video conferencing, overseas teleconferencing using Skype, Zoom, Webex, Polycom• Involvement and support in world teleconferencing like Vietnam Summit, ASEAN Summit, G20 Summit, APEC and RIEC• Overseeing and involvement in major events like National Day Rally, Election Day, National Day Observance Ceremony• Overseeing and involvement in projects for PS card to PKI card, SE3 Migration, IPU 1909• Overseeing and support for offsites like SM Offices, Min Ng Office and PMO Media Team Office• Liaison with PCCS Team for SM Offices deployment, migration and tech refresh exercises• Provides day to day delivery and support for customer within defined Service Level Agreements• Project management and third-party vendor management• Key focus on quality of service being delivered as well as continuous service improvement

• Providing direct premium support to the VVIP (Head of State, Ministerial positions, Principal Private Secretaries)• Vendor management, people management• Working closely with GovTech Apps Business Analysts, Desktop cluster Technical Consultants, TSM, ASM, ISM on weekly project, reports and events• Providing trainings and guidance to the end-users• Liaison with external vendors and internet service providers on maintenance works• Involvement in annual National and Security Events

• Accountable for IT outsourcing service to customer• Managing a team of 6 IT support engineers and contractors• Working closely with the IT director, ICT Operations Manager, resource manager on ground issues• Working closely with the Assistant Administrative Manager and Executive Admin on IT procurement and IT asset inventory• Establishing a bridge between projects, programs, customers and resources• Providing support for president, vice presidents, directors and deans• Providing training and guidance to support engineers and end-users• Provides day to day delivery and support for customer within defined Service Level Agreements• Project management and third party vendor management• Key focus on quality of service being delivered as well as continuous service improvement

IT Business Management Consulting on:• Information Technology Trend Analysis• Strategic marketing via information technology• IT policies and strategies formulation• IT Organization Development• IT Service Management under IT Information Library Management methodologiesIT Outsourcing on:• IT process and procedure writing• IT System Concept Building• Information Technology operation resource outsource services• Infrastructure relocation, IT equipment refreshing, implementation and maintenance.• Network and Server System Implementation and Technical Refresh, Wireless Network Solutions.• Cloud Solutions.

Mcys, Yog, Moh, Mda, Sdc, Tote Board, Mfa Projects

• Single-handedly managed all the offsites of MCYS which consists of Boys Home, Girls Home, SDN, ROM, ROMM, Syariah Court, State Court, Tribunal for the Maintenance of Parents and ComCare Service Centres island-wide• Single-handedly managed SDC, Sentosa Development Corporation and also covering for Tote Board and Science Centre• Manage a team 8 Outlook migration vendors during MFA migration exercise from Lotus Notes to Outlook• Working closely with NCS agency lead, OM, IDA consultants, regarding weekly, monthly meetings, project and reports• Providing trainings and guidance to the end-users• Liaison with external vendors and end-users to provide a bridge between two parties• Management of end-users’ requirements, solving and escalation of problems• Handling of telephone, overseas calls, emails, walk-in enquiries and complaints• Handling the VIP and senior management’s request and issues• Handling of project and ensure project is smoothly completed• Administration from daily manpower allocation, weekly schedule, monthly SLA report, audit and inventory report• Orientation and induction for new user and new engineer• Involvement in Outlook 2010 migration, parliament setup, AV and system setup in country clubs, grassroot events and schools• Involvement in online chat and community workshop events• Involvement in asset inventory tracking, deployments and decommission exercise for offsites departments

Nuh, Ah, Nhgp Projects

• Managing a team of 17 desktop engineers including 24/7 engineers, night shift and the command center• Provide supervisory role and trainings to engineers• Working closely with NUH department executives , NHG account managers and SCS site manager, regarding weekly, monthly meetings and reports• Providing trainings and guidance to the end-users on new systems• Liaison with external vendors and end-users to provide a bridge between two parties• Implementation of various technical solutions to satisfy end-users’ requirement• Management of end-users’ requirements, solving and escalation of problems• Handling of telephone, overseas calls, emails, walk-in enquiries and complaints• Handling the VIP and senior management including COO, CEO and medical board members• Administration from daily manpower allocation, weekly schedule, monthly SLA report, year-end audit and inventory report• Orientation and induction for new user and new engineer• Working with counter parts from AH, TTSH, IMH and NHGP’s IT departments ensuring standardization across NHG• Involvement in proposing and procurement of IT equipment• Involvement in major projects from deployment rollout, condemnation exercise and mail client migration• Ensuring project is on schedule and proper closure of project• Involvement in island-wide hospital virus out break crisis• Involvement in major island-wide exercise including Sparrow Hawk, Bird Flu and the SARS exercise

Nhg Healthcare Cluster Projects

• Managing a team of 8 windows migration engineers• Working closely with HP site lead and service delivery manager, including schedule, daily updates and manpower allocation• Working closely with the in house IT support from various hospitals and polyclinics• Providing trainings and guidance to the end-users on the new platform• Liaison with the department IT in charge to schedule the migration date and timing• Management of end-users’ requirements, solving and escalation of problems• Handling of end-user enquiries and complaints pertaining to the migration• Assisting the site lead with the VIP and senior management support and reports

• Conceptualize, design, develop, and implement the look and feel of web pages that are visually pleasing, load quickly, and meet school design standards• Design detailed mock-ups for all screen templates, charts, and graphs• Coordinate email marketing campaigns and newsletters• Ensured accuracy of website content by thoroughly editing and cross-checking• Management of school and email domain

Bachelor Of Science (Hons), Business Information Technology, Second Class Upper

Distinction - M Commence

Advanced Diploma In Information Technology, Server And Network Administration

Distinction - Operating Systems