- Working in the IT segment since 1998, in the areas of software support, software development, processing languages, communication protocols, database integration, documentation, projects and portfolio management.- Focus on the ongoing process improvement;- Coaching & Mentoring. Focus on resource progress;- Goals Establishing & Performance Oversee (periodic feedback);- Reports and KPIs composition;- Estimation of effort and planning;- Process Improvement: BPM, Ishikawa, 5W2H & PDCA;- Effort Estimation: Planning Poker & Function Point Analysis;- Software Engineering: UML, XP, CMMI, PMI, SCRUM, RUP, ITIL;- Documentation: Business, Technical, Database and diagrams;- Reporting: Sharepoint, Cognos, Hyperion or Excel;- Database: Oracle, MSSQL, Postgre, MySQL;- Project and Portfolio Management;- Client Meetings, Business Analysis and Specification;- Logic Validation and Technical Specification;- Business Process Modeling;