Angri Syaiful Fadli Email & Phone Number

West Jakarta, Jakarta, Id

West Papua, Indonesia

• Provide day-to-day support to ensure smooth operation of workstations devices, network devices, and end-user needs for more than 1000 user at site LNG Tangguh Train 3.• Troubleshooting users problem while work from home using remote method (TeamViewer, AnyDesk, Chrome Remote) during COVID-19 period.• Manage user need to access groups or network resources using saipem ticketing system.• Maintaning IT Asset using software SnipeIT asset management to ensure all asset history always on record.• Lead man power teams to carry out installation or removal of networks at the designated site according to the needs of the project.• Maintaining 20+ Enterprise MFP Printer (HP M880, HP E77830) at various site locations and perform monthly preventive maintenance.

Jakarta, Indonesia

• Provide day-to-day support to ensure smooth operation of workstations devices, network devices, and end-user needs for more than 300 user at PT Pertamina Hulu Energi WMO.• Troubleshoot and resolve technical or application issues come from ticketing system, maintain and update technical documentation.• Maintaining 10+ Enterprise MFP Printer (Samsung CLX-9201) using software Papercut and perform monthly preventive maintenance.• Apply in-depth knowledge of software, hardware, and OS Device.• Manage and patch Windows Update + Apps using SCCM and manual methods.• Handle asset management, maintain inventory, and create documentation of standard operating procedures/applications.• Reporting to ICT Infrastructures Lead in weekly meeting

South Kalimantan, Indonesia

• Provide day to day IT support to more than 50 users for Arutmin Indonesia site Asam-asam, Kalimantan• Troubleshooting Hardware and Software related problems, coordinating with Jakarta IT Support• Managing IT asset, including PC, Laptop, 3 unit Enterprise MFP Printer (Xerox C2263) , Cisco IP Phone• Setup and testing Cisco Teleconference to ensure smooth operations during meeting• Creating documentation for troubleshooting guide and stock images computer for Backup purposes• Assisting local IT supervisor to monitor absence system and cctv server and reporting in weekly meeting