Angela Gulley work email
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Angela Gulley personal email
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Angela Gulley phone numbers
With 20+ years of expertise, I specialize in global contact center operations, driving process improvement and customer-centric strategies for superior performance. I excel in leadership across multiple areas, successfully achieving targets, fostering customer experiences, and optimizing cross-functional cooperation. I am especially passionate about identifying and rectifying inefficient processes through agile continuous improvement methodologies, aligning goals, and implementing best practices.My key competencies encompass:• Leadership• Customer Service Management• Customer Experience Strategy• Strategic Vision• People Management• Revenue Generation• Employee Engagement• Retention• Attrition Reduction• Vendor Management• Expense Management• ROI Improvement Strategies• Tactical Plan Execution• Problem Solving• Project Management• Continuous Improvement• Performance Management• Contract Negotiation• KPI Management• Business Process ImprovementI invite you to contact me at angulley@aol.com or 321-369-8000 to discuss how I can contribute to your organization's success.
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Founder And CeoGojourneyPalm Bay, Fl, Us
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Founder And Managing DirectorGojourneyMelbourne, Fl, Us
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Vice President Of Contact CentersUnicusid, Inc. Jul 2024 - PresentBiometric Security as a Service (BSaaS)The upswing in cyberattacks, hacking, and the marketing of personal data makes it obvious that organizations and individuals must take seriously the handling of sensitive data. UnicusID uses a patented process that uses your biometrics to help secure your transactions and protect your identity. -
Founder And Managing DirectorGojourney Aug 2023 - Presenthttps://www.gojourney.net/
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Director / Sr Business Integration Manager, Business IntegrationsChristian Care Ministry Sep 2018 - Jul 2023Melbourne, Florida, Us -
Director / Senior Manager Of Business OperationsChristian Care Ministry May 2017 - Sep 2018Melbourne, Florida, Us
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Contact Center Senior ManagerChristian Care Ministry Dec 2016 - May 2017Melbourne, Florida, Us
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Director Of Strategic AccountsAdecco Staffing, Usa May 2016 - Oct 2016Zurich, ChWith flexible staffing solutions, expert leadership and an unwavering commitment to diversity and inclusion, we can help you realize new possibilities in the workplace. -
Director - Business Operations Sr. ManagerPercepta (Joint Venture-Ford Motor Company/Teletech) Jun 2010 - May 2016Allen Park, Michigan, Us -
Major Account ExecutivePccw 2007 - 2009Hong Kong, HkA $41MM privately-held outsourced customer care services provider of inbound, outbound, web or phone-based customer service and sales to financial services, insurance, telecommunications, and publishing industries. -
Vp - Card Marketing Product Consultant (Vendor Manager)Bank Of America 2006 - 2007Charlotte, Nc, UsA $124B provider of consumer and small business banking, credit cards, asset management, retail brokerage services, investment banking, and international business. Bank of America boasts the country's largest branch network, with more than 6,100 locations in 30 states. -
Senior Account Director (Vendor Manager)Tpg Telemanagement 2004 - 2006Huntsville, Alabama, Us$30MM provider of independent, Six Sigma-centered quality monitoring and CRM services to Fortune 500 sector. -
Senior Account ManagerNco Group (Rmh Teleservices) Apr 1998 - Aug 2003A $ 1.3B global provider of Business Process Outsourcing, including Accounts-Receivable Management and Customer Relationship Management. NCO serves clients worldwide in such industries as financial services, healthcare, technology, transportation, logistics, telecommunications, utilities, government, and education.Reported to SVP, Operations. Responsible for major Financial Services and Telecom account management, including revenue growth, delivery of outsourced call center solutions. Managed all aspects of center performance, including Operations, IT, Quality and Sales Operations. -
Reissue AgentUs Airways 1997 - 1998UsLoved the SABRE interface. This was a fun place to work. Wanted to learn something new! :) -
Call Center Director/Senior Performance ManagerTrg Customer Solutions (Formerly Telespectrum, Reese, Isky) Sep 1994 - Apr 1997A $250MM privately-held global provider of telemarketing, customer care, and technical support services to Fortune 500 companies in the financial services, insurance, pharmaceutical, telecommunications, and utility industries, among others. Reported to SVP of Operations. Responsible for all aspects of 280 seat outbound call center, including ramp-up, staffing, training, operations, quality, sales operations, IT and HR. Promoted to Senior Performance Manager, overseeing 5 sites and 600 seats.
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SupervisorPromark One Marketing Services 1992 - 1994
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General ManagerMarroni Incorporated Jun 1982 - Jan 1992Family Owned Businesses, Marroni's Lounge (Leetsdale, PA), The Patch Clothes Store (Leetsdale, PA), Marroni Construction (Ambridge, PA), The Locker Room (Ambridge, PA)
Angela Gulley Skills
Angela Gulley Education Details
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Penn State UniversityReal Estate -
Kaplan UniversityGeneral
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Community College Of Beaver County
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Ambridge Area High SchoolDistributive Education
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Mhi Lean Six Sigma Certification ProgramLss Green Belt Certification
Frequently Asked Questions about Angela Gulley
What company does Angela Gulley work for?
Angela Gulley works for Gojourney
What is Angela Gulley's role at the current company?
Angela Gulley's current role is Founder and CEO.
What is Angela Gulley's email address?
Angela Gulley's email address is an****@****pta.com
What is Angela Gulley's direct phone number?
Angela Gulley's direct phone number is +132143*****
What schools did Angela Gulley attend?
Angela Gulley attended Penn State University, Kaplan University, Community College Of Beaver County, Ambridge Area High School, Mhi Lean Six Sigma Certification Program.
What skills is Angela Gulley known for?
Angela Gulley has skills like Crm, Vendor Management, Outsourcing, Process Improvement, Customer Experience, Call Centers, Management, Leadership, Contact Centers, Customer Satisfaction, Team Building, Account Management.
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