John Angulo Email & Phone Number

Boston, Ma, Us

- Provide business analysis and expertise to support the creation of digital experiences for Private Investment brokerage clients and associates.- Perform Data and Process Analysis- Define Business Requirements- Identify Process Improvements- Drive the design of innovative and scalable business solutions- Support client and field readiness- Measure business outcomes

Cincinnati, Oh, Us

• Led the Enterprise Business Analysis and Business Project Analysis team to ensure accurate and timely delivery of strategic and high-risk Operational projects across all lines of business.• Collaborated with senior business and IT leaders to successfully manage and deliver Project Management Life Cycle requirements using strategic Business Analysis tools and processes.• Continuously improve Business Analysis team performance by identifying, developing, and implementing industry best practices, standards, training, and mentoring programs.• Led the development and deployment of a Business Analysis Center of Expertise (COE) and Community of Practice (COP) to deliver professional business analysis skills, tools, and training across the enterprise.

Mason, Oh, Us

• Lead workshops with business leaders and process owners to design and document processes and how they relate to business capabilities, human capital management, IT resources, risks, controls, and metrics.• Build and implement an enterprise business process architecture, including roles and IT systems, to reduce project documentation effort by 20%; saving up to 12 weeks of project effort.• Define and implement process documentation standards, guidelines, methods, tools, and training to drive service and project management quality initiatives on over $60M in projects.

Mason, Oh, Us

• Partnered with IT, Business Unit, National Account Sales, and Marketing leaders to build strategic plans and project priorities on an annual project budget of over $10M.• The “Voice of the Customer” on IT service delivery cost, quality, and service levels.• Led cross functional teams to eliminate over 90% of IT service escalations and SLA defects.• Managed IT Service Catalog, reported customer satisfaction, identified product and service gaps, and communicated progress on service to business and IT leadership.

Mason, Oh, Us

• Led a IT and contractor team in support of the deployment of SAP to the Global Supply Chain.• Defined and implemented development team processes to support SAP project deployment and operational transition including, hyper-care and production support materials for a $57M project.• Performed project management activities including task-level planning, time tracking, resource assignments, personnel development, and related SAP Project Management Office reporting.

Mason, Oh, Us

• Led the Six Sigma initiative including strategic direction, project selection, training, and mentoring Black Belts, and Green Belts on LEAN, DMAIC, and Kaizen methodology.• Introduced Design for Six Sigma (DFSS) to IT department including use of IDOV and QFD tools. • Delivered over $5M in annual cost reductions and improved process efficiency.

• Successfully implemented a major redesign of the Supply Chain Web Portal resulting in a cost and productivity savings of over $1.6 million.• Transformed and automated business processes to reduce issue resolution time from over 30 days to less than 3 days; reduced total number of service tickets by over 80%.

Cincinnati, Ohio, Us

• Reduced re-work 20% by modeling web applications and eBusiness systems using Unified Modeling Language (UML) tools and techniques including logical site maps, Entity-Relationship Diagrams (ERDs), Process Flow Charts, and Use Case Diagrams to concisely describe the system.• Improved sales contract pricing accuracy 10% by identifying project specifications and requirements through a process of detailed user interviews and use case analysis.

• Expert in the deployment, training, and support of PeopleSoft ERP and Oracle HRMS software.• Applied industry best practices to elicit, document, validate, and implement improved business processes and customer support services.

Plano, Texas, Us

• Led shipping and distribution operations shifts for a large-scale manufacturing plant.• Responsible for a crew of forty-five employees, including planning and delivering product to customers across the Northeastern region of the United States.

Randolph Afb, Tx, Us

• Career development and leadership assignments in program management, engineering, manufacturing, operations integration, testing, and training; in support of space launch vehicle processing, satellite operations, missile warning systems, intelligence collection, analysis, and reporting programs.• Combat Crew Leader responsible for the effective application of technical space and missile systems to the battlefield, including Operations Desert Shield/Storm/Calm.

Bachelor’S Degree, Engineering

Master’S Degree, Management Information Systems