Angus Matthews Email & Phone Number

Spain

Spain

Italy

Como, Lombardy, Italy

Krakow Metropolitan Area

Created an experts FinCrime team, policy and procedure from scratch. Training and monitoring the team of 10, tasked with monitoring and servicing all inbound requests to the AML Retail team within defined and agreed SLAs. Key in monitoring issue's relating to, product bug and incident management, incorrect and trending nature of requests to FinCrime teams, AML Retail analyst knowledge and procedure gaps.Collaboratively re-designed the LoBs approach to Sanction management & the departments proactive review requests, this to better service 2LoD and global compliance teams, citing increasing trends regarding requests. Leading the effort in enhancing circumvention redflags procedure and team understanding. Liaising with 2LoD, establishing updated compliance procedures. Reduced inefficient escalations, increased the knowledge of the department, increased the viability of Revolut’s FinCrime services team.Line manager to 7 SME, spanning 3 production lines, lead on projects for all tasks regarding their involvement, Product roll outs and KPI management. Lead the Joint Account FinCrime implementation efforts, involving 3 production lines. Monitoring procedure creation by the SME's and liaising with Product & Services Operations Managers, data and expansion owners.Based on data & trend analysis, guided the business and its CXMs in the creation of a general FinCrime support team, enabling Revolut to win Gold for ‘Best Use of Customer Insight and Feedback in Financial Services’ at the International CX Awards '23.POC for high risk CDD review impacts on 4 LoB's *AML, FIU, KYC and (Support) teams, filling gaps, initiating procedural updates and improvements across all teams, regarding the developing product and production line.LoBs KPI management of Cost and Quality, liaising with Product, Operations and CEO office to communicate action plans and road mapping.Brought rejected Jira ticket KPI from 30% before team creation to 8%.

Krakow Metropolitan Area

Trained external vendor team of 11 on alert processes, ensuring they met quality and daily resolution KPI targets, during their training period.Implemented training and confluence material for the AML retail team, regarding the new Revolut Pro feature, liaising with TL's, SOL's, product and data owners.Advised internal Data and Expansion Operations teams on AML R Alerts procedure and workflow.Collaborated on updates for AML retail confluence material and procedure, sourcingguidance from the relevant product and page owners.Acted on case consultation requests from the AML/CTF team, providing guidance ondecision rationale and procedure.Curated and conducted refresher and training sessions regarding internal chat handling and ToV.

Krakow Metropolitan Area

AML/ CTF Retail - Junior.

Chioggia, Veneto, Italy

Melbourne, Australia

Melbourne, Australia

-Trained staff in sales and communications techniques-Approved and documented invoices.-Conducted product information sessions for the region (7 stores).-Managed customer relationships, tailored solutions to individual needs.-Prioritised and delegated tasks to my team.-Monitored, analysed and reported daily, weekly and monthly KPI progression.-Managed a team of 10 and then 15, negotiating rosters, between 5 stores.-Actively assisted and aided the Retail Manager in daily processes to ensure our store achieved its maximum sales potential, ran efficiently and was an enjoyable place for all to work.-Supported, inspired, motivated and developed my team to help them achieve their maximum potential both personally and professionally.

Melbourne, Australia

-Managed customer relationships, tailored solutions to individual needs.-Prioritised and delegated tasks to my team.-Monitored, analysed and reported daily, weekly and monthly KPI progression.-Tracked, Documented and Processed online and commercial orders.-Approved and documented invoices.-Analysed budget and financial data on my store and webstore returns.-Facilitated Australian webstore exchanges and returns from over 15 stores nationally.-Communicated with the New Zealand head office frequently, regarding timelines, order fulfillment, efficiency and process enhancements.

Melbourne, Australia

-Completed 30 university club audits.-Provided audit training and assistance to all executives.-Conducted forensic analysis of income, expenses, fundraising activities and donations to establish -whether university funds had been misappropriated.-Liaised with officers, banks and superiors in order to maintain effective communication relating to the status and outcomes of each audit.-Developed a repayment program for club funds misappropriated by way of fundraising.-Redesigned the club constitution and audit procedure for ease of understanding and use.

Melbourne, Australia

-Researched, reviewed and analysed potential investment data and credentials.-Conducted due diligence analysis and produced reports to ensure potential investments met the firms criteria and were legitimate.-Developed Investor outreach emails.-Managed and Maintained investor database and company Google drive.

Melbourne, Australia

- Representing CA ANZ at a range of industry events on and off campus, hold information sessions and perform presentations for high school students and university students.- Inform students of pathways for further study with the Chartered Accountant program and the benefits of such.- Liaise with High school and University academics, student societies and fellow under graduate students to ensure all are up to date with news and aware of upcoming events.

Melbourne, Australia

- Completion of Redseed training Model - Through ASCENT training focus' and the application of the Redseed train modules, I have been able to develop and hone my Customer service, communication and leadership skills.I've also been able to demonstrate versatility in techniques used, adapting lessons learned to different daily situations and have been shown the trust required to open and close stores solo, help train and inform new staff members of procedures and organisational norms.

Melbourne, Australia

- Stock management- Tracking of orders- Tracking of dry goods- Machine maintenance

Melbourne, Australia

- Document filing and organisation- Account management (Payments and collections) - Sampling and reviewing of products (Wine)

Melbourne, Australia

- Food preparation- Serving customers- Food heath & safety- Cleaning work stations

Melbourne, Australia

- Filing, organising and sorting of documents- Staff payments- Data entry and database management- Proficiency in excel

Bachelor Of Business, Banking And Finance, Accounting

Activities and Societies: Involved in the Accounting, Finance and Investment Student Society (AFISS) Involved in CPA and CA organised.

Google Data Analytics Professional Certificate

Education record

- Vice captain of the State and National volleyball squads - Paul and James White award for 'Leadership and effective performance' - House.