Angus Mitchell Email & Phone Number

Denver, CO, US

Federal Way, Washington, United States

• Consistently meet daily workload targets through regular contact with - international and domestic - customers, managing part holds, inputting new orders into SAP, and collaborating cross-functionally with program.
• Regularly exercise meticulous attention to detail by identifying and documenting deficiencies during the parts receiving process, ensuring customers are informed to receive an accurate repair estimate.
• Rapidly given increased accountability in my current role - for example, chosen to manage critical accounts such as The Boeing Company’s customer account and other major airlines after demonstrating sound business.
• Supported on-time delivery by efficiently coordinating the exchange of unserviceable customer parts with serviceable inventory from Collins Aerospace’s spare parts supply, ensuring no aircraft-on-ground issues arise.

Maple Valley, Washington, United States

• Facilitated an efficient method of organization of packages while remaining calm in a fast-paced environment, which resulted in higher customer satisfaction.
• Worked with management to assist other delivery associates by shouldering their route responsibilities.
• Followed Amazon safety protocols to achieve and maintain a top safety score among Amazon delivery service partners.

Bellingham, Washington Area

• Increased customer retention by actively managing customer inquiries and delivering orders on-time.
• Supplemented equipment availability for insider operators through practicing 5S principles andcleaning equipment regularly.
• Reduced oven operator motion waste by actively labeling pizza boxes customer orders in advance

Bellingham, Washington Area

• Reduced lead times in cooking processes by 12% through practicing kaizen principles to prepare inadvance for multiple customer orders.
• Decreased remakes by 50% through effective communication practices with the head chef.
• Increased retention among chef trainees by creating a standardized quick-reference recipe book.
• Reduced time to locate entrée and appetizer ingredients in walk-in cooler by creating a map and key.

Redmond, Washington

• Applied my leadership and teambuilding skills to providing on-hands training to new employees,ensuring a quality customer experience.
• Increased customer retention by cultivating lasting relation and actively managing customer inquiriesthrough fulfilling their order in a timely manner.
• Proactively attended to customer needs resulting in an increase in “Google Reviews Score” of 13%.

Seattle

• Maximized concert attendee and artist satisfaction during live performances by identifying andresolving areas of concern.
• Learned the importance of cross functional teamwork to ensure success by working with a diversegroup to provide a quality live performance.
• Learned organization and planning skills through arranging interviews and formulating relevantmusical playlists.
• Created and implemented a standard work process for deleting duplicate tracks and those that do not adhere to FCC guidelines.

Bachelor Of Arts - Ba, Business Administration, Concentration In Operations

Activities and Societies: Western Washington University Student Chapter of APICS

Education record