General Manager at Big Springs Water. Big Springs is a local water company that has been family owned and run since 1994.

NBN Co – Digital ChannelsI worked as a project manager at the NBN Co within the Digital Channels Centre of Excellence. As a project manager in the Mobility Program I managed a range of projects which aimed to deliver the following outcomes for the NBN Co:• Increase the mobility of the NBN Co’s construction workforce by delivering an iOS application to construction staff that enables mapping and notes in the field • Deliver mobility solutions that will increase the NBN Co’s mobile device and application management for NBN Co devices • Implementing a new geospatial platform (GSP) to simplify current system complexity and provide an aggregated single source of truth for geospatial data across the enterprise

Telstra – Department of Human Services (DHS) Service Deployment Team | Churn Team LeaderI was the Churn Team Leader on the Telstra DHS Transition Program. The DHS Deployment Program included a nationwide rollout of Unified Communications for more then 750 DHS sites; including the deployment of 50,000 handsets, managed WAN services, video conferencing technologies and extension mobility services. Voice Churn captured all telephony equipment and services required by DHS. As Churn Team Leader my role involved the following: • Site Transition Management• Reporting and managing issues and risks • Managing the Churn Project Plan and Churn Team objectives• Customer Management• Managing Dial Plan Team and Unified Communications Teams churn output• Liaising with the Logistics Team and Project Managers to successful transition DHS sites (750+)• Report to Project Director and Program Managers any issues, difficulties and team achievements• Analysis and Planning• Dial Plan and Churn process design for DHS agencies (Medicare, Centrelink, Child Support, Commonwealth Rehabilitation Services and The Department of Veteran Affairs)

NSW Department of Finance and Services | Procurement ConsultantI was responsible for providing information and analysis to assist the Chief Procurement Officer develop new procurement strategies for the NSW government. During this engagement I categorised the department’s expenditure, analysed contingent labour suppliers, assisted in the development of new hotel stay strategies, investigated the department's telecommunication spend and improved stationary purchasing strategies.

Telstra | Business Analyst I worked on the Integrated Operations Management (IOM) project at Telstra. I was responsible for the documentation of a number of operational support documents. These documents are used by the IOM Integrated Service Desk to manage Service Requests and Incidents. These documents covered a wide range of products and services from Network, Mobile, Voice, Contact Centres and Conferencing services.I also developed a generic Customer Procedure Manual that was designed for the on-boarding of new IOM Customers. I worked with a wide number of stakeholders and undertook the investigation and analysis of a number of product types to successfully deliver the Service Support Documents and Customer Procedure Manual to Telstra.

Telstra | Business AnalystI was a part of the Client Delivery Unit within Telstra working on The Qantas DNV project - Transformation. I was responsible for the documentation of an Alternate Site Continuity Operational Support Document. This document contains a number of complex processes and detailed instructions. During the documentation of this service I organised and facilitated numerous meetings and workshops with both Telstra and Qantas stakeholders. This document was approved after an extensive review process. Telstra | Project Coordinator and AnalystI was the project coordinator and key analyst on the DNV Billing Project. My role involved the following:• Managing issues and risks• Familiarisation of the SMEC Asset Module• Analysis of billing and remedy data issues• Understanding Qantas Asset Management• The investigation and resolution of billing and asset issues• Manage the Billing Action Register• Coordinating day to day activities along with assisting action owners with problems and enquires

Telstra | Business Analyst March 2012 – June 2012 I played a significant role in outlining and documenting business processes. In creating these processes I successfully managed stakeholder expectations and fulfilled all business requirements. I also contributed to document editing and workshop facilitation. In facilitating workshops I successfully addressed the issues and interests of all parties. This has lead to effective and beneficial outcomes. Mission Australia | Workshop Facilitation March 2012 I assisted in the preparation and facilitation of the Financial Leadership Conference for Mission Australia. The Terra Firma team presented to the Senior Financial Leadership Team on the areas of stakeholder management and change to aid them in directing and developing Mission Australia's financial goals and targets in the future.

As a Development Officer for the AFL’s Auskick program I was predominately responsible for the successful implementation of detailed Auskick programs. These programs were devised to teach students the skills and fundamentals of AFL along with lessons in community and sporting values. I was responsible for ensuring the client (schools, organisations, community groups, etc.) were highly satisfied with the implementation of the programs. I was also responsible for supervising, training and assessing new employee’s joining Auskick as Development Officers.