In my role as Operations Supervisor at Leonardo Hotel, I manage the daily operations to ensure exceptional guest experiences while optimizing hotel performance. Key responsibilities include: • Overseeing front desk, housekeeping, and F&B teams, ensuring smooth and efficient service delivery. • Managing staff schedules, training, and development to maintain high service standards. • Implementing operational improvements to enhance guest satisfaction and streamline workflows. • Handling guest feedback and resolving issues to ensure positive outcomes. • Supporting the management team with administrative tasks, inventory control, and financial reporting.My focus is on maintaining operational excellence, enhancing team collaboration, and driving overall guest satisfaction.

As a Front Office Supervisor at Niche Holidays Noosa, I oversee a dynamic range of responsibilities, including property management, reservations, and sales of bookings. With a keen eye for detail and a passion for delivering exceptional customer service, I ensure seamless operations and memorable experiences for our guests. Thriving in a fast-paced environment, I excel in managing diverse tasks and fostering positive relationships with both clients and team members. Joining forces with a dedicated team, I am committed to exceeding expectations and driving success in the hospitality industry.

Successfully managed day-to-day hostel operations, consistently exceeding guest satisfaction targets.Provided leadership and mentorship to hostel staff, cultivating a collaborative and motivated team.Upheld impeccable cleanliness, safety, and security standards, ensuring a safe and welcoming environment for guests.Proactively addressed guest inquiries, requests, and concerns, delivering exceptional customer service.Implemented and executed emergency procedures, prioritizing the safety and well-being of guests and staff during critical incidents.Promoted YHA membership and supplementary services, resulting in increased revenue and enhanced guest engagement.Consistently achieved and surpassed occupancy and revenue targets.Responsibilities:Welcomed and facilitated guest check-ins, creating a warm and friendly arrival experience.Managed day-to-day hostel operations, including oversight of housekeeping, food services, and maintenance.Conducted regular inspections and efficiently addressed maintenance needs.Administered reservations, room allocations, and billing procedures with meticulous accuracy.Maintained detailed records of occupancy and financial transactions, ensuring data integrity.Served as the primary point of contact during emergencies, orchestrating swift and effective responses.Actively promoted and organized hostel activities and events, enhancing the overall guest experience.Qualifications:First Aid Certified.Exceptional interpersonal communication skills and generating a team morale.Strong leadership and adept problem-solving capabilities.Outstanding organizational and multitasking proficiency.Flexibility to work various shifts, including evenings and weekends.

As I reached my full potential at Novotel as one of the most experienced and senior Front Office staff, I took on a second job at Mantra Mooloolaba Beach to expand my knowledge and experience in the industry. As a smaller hotel, I was responsible primarily for Reception duties including:- Completing check-ins/check-outs,- Resolving guest queries and disputes,- Answering phone and email communications in accordance with the Mantra Brand,- Completing checklists and working closely with the Duty Manager- Obtaining a wealth of knowledge of the local area to assist in concierge services for guests.

As a front office All-rounder at Novotel Sunshine Coast Resort I have held many duties including, reception, porter, and concierge.I have extensive skills in customer service extending from my previous 7 years of work in the hospitality industry. However, working in front office at 2 Accor hotels has allowed me to excel in my interactions with guests, handling complaints; and providing a superior, memorable experience for guests. Not only this, but I am also proficient in use of hotel reservations systems (Opera PMS, Opera Cloud, Sihot), Microsoft Office Suite, Outlook email responsiveness and etiquette.

After obtaining an internship through my University degree in Architecture, I was hired as a Student of Architecture by the firm. My duties included a wide range of activities within the firm:- Producing design solutions and meeting briefs for clients,- Use of ArchiCAD and Adobe Suite in development of technical drawings and marketing visuals,- Using Apple for administration duties, use of Icloud and Slack,- Lumion to produce 3d renders and marketing visualisation,

As an Architectural Drafting Student at OGE Group Architects, I contributed to the firm's creative design process and gained practical experience in architectural drafting and documentation. My responsibilities included:Collaborating with senior architects and designers to create detailed architectural drawings and plans for client projects.Utilizing industry-standard software (e.g., AutoCAD, Revit) to produce accurate and visually appealing architectural drawings.Assisting in the preparation of construction documents, including floor plans, elevations, sections, and details.Conducting site visits to gather data and measurements to inform drafting work.Participating in design review meetings, contributing insights, and making revisions as necessary.Ensuring compliance with building codes and regulations in all drafting and design work.Supporting the team in maintaining organized project files and documentation.Continuously expanding my knowledge of architectural drafting techniques and software applications.My role as an Architectural Drafting Student at OGE Group Architects provided me with valuable hands-on experience in the architectural field, allowing me to contribute to the successful execution of projects while refining my drafting skills and knowledge of design principles.

Cashiering and till duties. Assisting customers with enquiries and clothing decisions.Meeting KPI's and advising customers of loyalty programs and discount options.Maintaining hygiene and cleanliness practices on the store floor.

Casual work as a Produce Assistant at the grocer.

Working under such a large corporation allowed me to acquire a number of highly important skills such as customer service and relations, working in a team, and under a high pressure environment which I will use for future work placements. I also gained barista experience and hygienic skills from this job.