I'm a B2B SaaS software technology industry expert with extensive experience and proven track record of success in scaled strategic operations, general management, and professional services leadership across healthtech, adtech, and digital media.Most recently, leading strategic operations at NYC healthtech company Flatiron Health (10 years old, 1,300 people), I focused on driving operational maturity to support the business’s growth following the $1.9B acquisition by the Roche Group in 2018: streamlining the strategic planning process, revamping the leadership operating model, driving efficiency and continuous improvement across corporate operations, and optimizing companywide productivity.Prior to this I successfully scaled professional services operations at Flatiron, growing and leading a 40-person team in delivering an optimal customer onboarding experience in extremely high stakes, high complexity clinical settings.I was also founding exec sponsor of the Flatiron environmental sustainability employee resource group, championed the company's carbon neutral offset investment, and architected the ESG disclosure reporting program.My earlier career journey -- including customer-facing and internal operational leadership roles spanning adtech and digital media -- illustrates my adaptability and capabilities in driving growth across diverse industry sectors, through phases of company growth from early stage to post exit. A few key highlights:Ad tech: built and scaled customer operations post $23M Series C for 60+ global network partners, including the top 10 US online travel brands.Ad tech: established US operations to support UK-founded business entering the US market through to becoming global category leader and acquisition exit.Digital marketing: co-founded and led digital ad agency to $1M annual revenueI'm an entrepreneurial cross-functional team-builder, motivator, and influencer -- and a key culture carrier in any organization I serve. With low ego, I'm extremely results-focused, positive, and empathetic -- a trusted collaborator and inclusive manager-coach.Core competencies include:Organizational Design & Transformation | Team Performance Management | Strategic PlanningContinuous Improvement | Cross-Functional Program & Change ManagementCustomer Relationship Management | Exec Stakeholder Management | Employee ExperienceFocus areas: * Strategic operations leadership* SaaS professional services and client management* Healthcare IT system integration* Digital media/marketing operations* Environmental sustainability governance