Ang Woon Jiun

Ang Woon Jiun Email and Phone Number

Managing Partner | Learning Conduit @ The Talent Craftsmen
Singapore
Ang Woon Jiun's Location
Singapore, Singapore
About Ang Woon Jiun

Woon Jiun has over 20 years of experience in the field of customer contact ranging from hotels and resorts, food and beverage operations to military logistics, aviation to tourism, children entertainment and retail. He is a specialist in the Learning and Organizational Development field and held several senior leadership positions both locally and at a global level. In addition, Woon Jiun was invited as a Distinguished Speaker on several occasions such as My Paper Advanced Seminar Series to share about Innovation for Luxury Service, Singapore Pools Learning Journey to discuss How to Read Others Better, and discussed the topic of Mental Health at the World Speech Day 2016. Having worked abroad, Woon Jiun brings with him multicultural understanding and is able to weave in relevant examples in his training to heighten the learning and create engagement, including the use of mobile devices and virtual platforms. He is a believer of sharing best practices and leveraging experiences of like-minded professionals through forming purpose-driven communities of learning.Woon Jiun has attended and is familiar with concepts such as the 7 Habits of Highly Effective People, John Maxwell Leadership, Up Your Service, and Emotional Intelligence, allowing him to contextualize such insights into his instructional design of courseware and value-adding his training delivery and coaching interactions. Having lead and initiated a wide array of projects during his career, Woon Jiun possesses a strong background in change management. In the area of consulting, he specializes aiding companies to set up and enhance their Human Resource, Training and Customer Contact functions. Woon Jiun graduated with a Bachelor of Commerce from Murdoch University of Australia with double majors in Hospitality Tourism Management and Human Resource Management, undertaking additional studies in Knowledge and Organizational Learning, Sociology and Psychology. He also holds the Advanced Certificate in Training and Assessment and is both a Group Training Technique and On-Job Training certified lead trainer.In his quest for continuous improvement, Woon Jiun is now certified as a practitioner in Myers-Briggs Type Indicator Step I & II, Belbin Team Profiling in coaching and facilitation, as well as a Life and Business Coach who can administer Neuro-Linguistic Programming and the Enneagram Profiling tool for his clients. He is also an award-winning Toastmaster who served as a Judge and coached several winners of today. His latest passion is integrating AI to enhance productivity.

Ang Woon Jiun's Current Company Details
The Talent Craftsmen

The Talent Craftsmen

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Managing Partner | Learning Conduit
Singapore
Website:
thetalentcraftsmen.com
Employees:
4
Ang Woon Jiun Work Experience Details
  • The Talent Craftsmen
    Managing Partner | Learning Conduit
    The Talent Craftsmen
    Singapore
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  • Service Quality Centre Pte Ltd (Singapore)
    Associate Consultant Speaker Trainer
    Service Quality Centre Pte Ltd (Singapore) Sep 2024 - Present
    Singapore, Sg
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  • Infinitude Hospitality
    Associated Partner
    Infinitude Hospitality Sep 2024 - Present
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  • The Talent Craftsmen
    Founder
    The Talent Craftsmen Sep 2024 - Present
    Focused on empowering people and organisations with the necessary Ability, Attitude, and Approach.Our Services- Life & Career Coaching- Leadership & Executive Coaching- Training Programs - Keynotes- Team Building - Organisational Development At The Talent Craftsmen, we believe that talent comes in all forms. Our mission is to recognise and nurture this diverse potential, helping individuals and organisations harness their unique abilities. Through tailored coaching and development programs, we strive to mold talent into valuable skills, driving success and growth for all.
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  • Pan Pacific Hotels Group
    Director - Head Of Learning And Organisational Development
    Pan Pacific Hotels Group Jun 2022 - Sep 2024
    Singapore, Sg
    With my L&OD team, we oversee the development and implementation of strategies that promote positive organisational change, people development, service quality, and overall workplace productivity.Highlights:- Overhaul the Onboarding Learning Structure across all job grades, incorporating formal and informal development methods mapped against competencies from each Job Description.- Designed and implemented over 10 Learning Programs catering to a myriad of business needs e.g. Brands DNA (All), Operational Service Culture (FO, HK, F&B), Management Development Program (All Managers), Performance Management & Effective Development Plan (People Leaders), Train-The-Trainer (Learning Coaches), Leadershift (Executive Leadership), etc.- Annual L&D Accreditation that equips L&D leaders the competencies to effectively facilitate learning programs, manage OD processes, and problem-solve cultural roadblocks; following up with assessments and global meetings for continued alignment and rendering support on-site/remotely.- Successfully migrated users from LMS “eHotelier” to LXP “EdApp” through platform setup, UAT, admin training, marketing campaigns, pilot runs, and increasing the outreach from Australia, to Singapore, Malaysia, Bangladesh, and London. Expanded the eLearning library to over 200 micro-learning courses that go beyond just hotel-based subjects, with quarterly add-ons of 30+ courses and annual leaderboard recognition; resulting in 9636 courses completed in 12 months, monthly average active users of 901. Moving to complete digitisation of the learning ecosystem in Docebo.- Established the L&OD Pre-Opening Master Plan in consultation with corporate leadership, supporting the SOP refresh exercise and development of Functional Specialists as Task Force; opened 9 properties to-date.Group-wide increase in all areas impacted by L&OD, with the most significant mean increase identified in the "Growth" category of our associate engagement survey by Gallup in 2023.
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  • Como Group
    Human Resource Consultant
    Como Group Jun 2022 - Aug 2022
    Singapore, Singapore, Sg
    Referred to establish the Group Human Resource Framework by consulting with C-Suites and most senior functional leaders to prepare the full suite of tailored policies. These policies cover the full spectrum of next generation people practices and culture infrastructure that were reviewed and embraced by the Group's businesses which extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).Offered retainer on completion and rejected as had been recruited for a full-time role.
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  • Freelance
    Performance & Career Executive Coach
    Freelance Mar 2022 - Aug 2022
    As a Performance and Career Executive Coach, I specialize in guiding professionals toward their peak potential. I empower individuals to navigate career paths, enhance performance, and achieve personal and professional goals. With a tailored coaching approach, I foster growth, resilience, and success in the ever-evolving professional landscape.Grateful to have been trusted with over 50 coaching sessions and continue to mentor Executives after.
  • Frontline Performance Group
    Director Of Talent Development
    Frontline Performance Group Aug 2021 - Mar 2022
    Winter Park, Fl, Us
    Co-led the integration into FPG with TSA’s Managing Director to strengthen two companies as one; assimilated into the role as FPG’s Director of Talent Development.Besides focusing a large portion of time to transition all TSA intellectual property governed under my domain, there were necessary change management processes I had to oversee to ensure talents from both companies could adapt and appreciate the new environment, culture, and available resources as one company. These include:• Leading project groups to translate all FPG deliverables to customers into Mandarin for our Chinese market• Sharing cultural differences between East and West with the leadership of FPG to achieve awareness and appreciation• Conceived and implemented the internal Community for Learning – a social media engagement platform via Yammer – for all employees to achieve a Learn-On-The-Go experience• Strategized the blueprint for the Global Champion Community that enables frontline hospitality leaders to connect in real-time to share best practices of the service and sales tradeDeparted from the business once all acquisition requirements were effectively discharged.
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  • Tsa Solutions
    Principal Learning Consultant
    Tsa Solutions Aug 2019 - Jul 2021
    Florida, Florida, As
    Reporting to the Executive Chairman, I led the development of the vision, strategy, operational capabilities, programs, and skills, for the Learning Practice that spans across APAC, MEA, EU, US regions. Contributions pre-COVID:• Crafted and implemented the Career Paths and Competency Map for both the Performance and Learning consulting tracks of the business• Introduced 3 consulting models to optimize client learning and performance capabilities• Co-Created a brand-new program – Events and Wedding Suggestive Selling – that achieved a record Net Promoter Score of 4.96/5 on launch• Designed and conducted the Professional Facilitator Certification program for all consultants as the first step for future development into customer program leads certification. During COVID pandemic, assumed additional leadership and talent management responsibilities, guided the business successfully to breakeven. This was achieved by • Introducing a digital engagement tool and a digital collaboration tool to reshape the belief of the company for equally impactful remote program delivery• Training all consultants on instructional design principles and developing the SOP for conversion of onsite programs to remote programs• Leading project groups to transform all 8 onsite signature incremental revenue programs to remote optimized programs so these products could be uplifted from being suspended• Designing and conducting accelerated learning simulations to equip consultants with the skills to engage effectively in a digital environment• Curating and managing a series of 12 knowledge webinars to build internal capabilities, that also provided the necessary groundwork to be developed for future client offerings• Stemming from the knowledge webinars, co-created a brand-new program – Persuasion in Hospitality – that was immediately sold to 4 clients with consulting and training components that led to over 600% incremental revenue and over 70% increase in guest satisfaction score
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  • Como Hotels And Resorts
    Group Manager - Head Of Learning
    Como Hotels And Resorts Aug 2017 - Aug 2019
    Singapore, Singapore, Sg
    Head of the Learning and Development function for the group's suite of hotels and resorts around the world, including our wellness arm COMO Shambhala; partnering with my L&D Managers/Directors, HRDs and GMs to support them in achieving new grounds and catering to their development needs. My core responsibilities include designing, developing and driving all learning and organizational development strategies and solutions in this newly created role.Key projects led/responsible for:• In 2017, curating and developing over 200 pieces of e-learning content, and the launch of a business-wide Learning Management System (LMS) for over 2800 employees. This increased LMS user activity by over 300%, and saved the company over $300k in travel and instructor costs.• In 2019, data migration and champion of user experience for the adoption of a new and internationally recognised HRIS (SAP Success Factors) with LMS capabilities for our group of businesses; with an employee count of over 4700• Sustainability and Employee engagement committee for year-round initiatives from 2017 - 2019, and the influencer for internal social media • Pre-opening assistance for my L&D Managers/Directors at our hotels and resorts and facilitating learning and workshops for the senior leadership team on property and in Head Office• Crafting and conducting the L&D audit to measure effectiveness of strategies and interventions• Setting parameters and managing the standardization of over 3000 operational standards to achieve training consistency• Co-developing and rolling out the COMO Culture program by defining the COMO Behaviors that are embedded as measurable outcomes through Employee Engagement Surveys, Focus Groups, and Exit Interviews • Organising both the Global Leadership Workshop for General Managers 2018, the Global General Managers and Director of Sales and Marketing Business Strategy Summit 2019; planning the Global HR and Learning Conference 2020
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  • Zoomoov
    Deputy General Manager (Hr & Operations)
    Zoomoov Dec 2016 - Jul 2017
    Singapore, Sg
    - Creation of critical HR systems and stabilizing the respective pathways- Instructional design and delivery of all training materials and learning camps - Establishing service standards and service sequence for business operation- Equipping franchisee to use established company manuals for shop operations, HR practices and training so as to strengthen franchises in current markets and guide new entries- Ambassadorial role for the company culture and acting as a strategic business partner- Supported Business Development, Branding and Marketing functions by adapting strategies as necessary during this period of rapid changes
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  • Hospitality
    Independent Consultant, Coach And Trainer
    Hospitality Oct 2015 - Nov 2016
    Specializing in supporting hospitality and customer-centric businesses to achieve competitive advantage through people development and innovative process flows for greater productivity and quality assurance. Enterprise KING Hospitality Training and Consulting for overseas clients and held the role of Principal Consultant, Coach and Chief Trainer.Services include:- Leadership & Management Training- Service, Sales & Safety Training- Train-the-Trainer- Team Building- Competency Diagnostics- Personality Profiling- Executive Coaching & Personal Mastery- Service Standards Development & Audit- Learning & Organizational Development Solutions- Business & HR ConsultingLocal valued partners include:- Asia Pacific Innovation Centre- Mandarin Oriental, Singapore- Ministry of Education, Singapore- Private 1-on-1 Coachees (Career Coaching)- Silveray Pte Ltd- Sunshine Dental Pte Ltd- ZOOMOOV Pte LtdOverseas valued partners include:- Risata Bali and Spa - Prime Biz Hotel Bali- Aston Kuta Hotel Bali- Upppala Hotel Bali- Hardrock Hotel Bali- Bali Rani Hotel - Grand Nikko Bali Hotel- Tanahdewa Villa - Eden Kuta Hotel- Grand Ixora Hotel Bali- Best Western Kuta Beach Resort- Sadara Resort Bali - Bali Baliku Villa- Max One Legian Hotel Bali- Archipelago International Hotel- Tauzia Bali Resort- Park Regis Bali Resort- Golden Tulip Jineng Hotel- Pita Maha Resort and Spa- Harris River View Hotel- Puri Sunia Hotel - Harris Sunset Road Hotel- Harper Kuta Hotel
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  • Kaplan Professional
    Associate Trainer
    Kaplan Professional Dec 2014 - Nov 2016
    La Crosse, Wi, Us
    Consulted for course-ware development or redesign.Engaged as speaker and facilitator for corporate workshops and training in Customer Service, Leadership and People Management skills, Train the Trainer.Option to engage as trainer for new experiential series classroom facilitation and business management series.Option to perform organizational training needs analysis.
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  • The Patina, Capitol Singapore
    Training And Quality Manager
    The Patina, Capitol Singapore Jul 2015 - Aug 2015
    Singapore, Sg
    Initial Pre-Opening Assistance: - Orientation development- Policies and Procedures
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  • Mandarin Oriental Hotel Group (Mandarin Oriental, Singapore)
    Learning & Development Manager
    Mandarin Oriental Hotel Group (Mandarin Oriental, Singapore) Aug 2013 - Jul 2015
    Quarry Bay, Hong Kong, Hk
    Through managing the hotel as an Approved Training Organization in compliance with the WSQ framework, this allowed the adoption of the Enterprise Training Support by WDA which strengthened our OJT blueprints. Colleagues'​ competency are further complimented with the course-ware and curriculum development and implementation of two more WSQ courses - Sell Products and Services as well as Basic Food Hygiene. In my time here, partnership with the Ministry of Education to run the Work Experience Program for secondary school students has been enhanced through the development of progressive training plans.In my role, I am entrusted to deliver corporate training programs for the capability development of colleagues from rank and file to Head of Departments. Locally, I conduct basic English conversational lessons and assist with English-Chinese translation of HR materials. Other initiatives include starting a Resource Library for colleagues' self development and introducing learning through mobile devices in classroom training.By performing accurate Learning Needs Analysis and developing the L&D Commitment Tracker, these proved successful as the hotel is awarded her 4th & 5th consecutive year of Five Stars by FORBES and Best Employer in Asia by HR Asia in 2014 & 2015. This is further supported through a robust Document Control System where I am one of the two project managers to spearhead the hotel-wide revision and development of P&P, SOP, Job Description and Training Matrix.Additional roles: Supporting corporate office L&D through sharing best practices and assisting fellow new L&D leaders in the Asia region for familiarization of the corporate L&D framework.Notably, I am privileged to have championed the present alliance of local hotels’ Learning & Development leaders to share industry best practices and leverage on our experiences and network.
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  • Four Seasons Hotels And Resorts
    Assistant Learning Manager
    Four Seasons Hotels And Resorts May 2012 - Jul 2013
    Toronto, Ontario, Ca
    Responsible to manage and develop the resort training programs, initiatives and service delivery through Management & Supervisory Development Programs, General Skills & Knowledge Lessons, Language Classes, Manager-In-Training Program, Student Internships, Apprenticeship, E-Learning, Standards Testing & Quality Assurance, Department Trainers, Coordinating External Trainers & Auditors, Budgeting based on resort needs. Experienced crafting storyboard and managing corporate video production. I am also well-versed in running Team Building activities and hosting management meetings. In my time here, I started the Language Ambassadors and helped develop Cultural Understanding Classes for resort employees to gain insight into the history, tradition, Dos and Don'ts of different nationalities to better customize guests experience.HR experience include handling Interviews, Disciplinary, Preparing Contacts, Crafting Policies & Procedures, Managing Incentive Programs. I also oversee the HR division in absence of Acting Director of Human Resources.Other participation include Chinese Guest Relations duties such as hosting dinners and site inspections. I Initiated and spearhead the Green Council of the resort in practice of the 3Rs; organizing events i.e. Tree & Coral Planting, Dive Against Debris, Beach Cleaning, for employees and guests. I am also a trained BlueWater Innovation Ambassador; supporting innovation training and influence to help the resort create significant competitive advantage.
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  • Four Seasons Hotels And Resorts
    Communications & Guest Service Agent
    Four Seasons Hotels And Resorts Oct 2011 - May 2012
    Toronto, Ontario, Ca
    Entrusted as a hotel operator to facilitate telephone communications and rectifying faults. In my secondary capacity, I am responsible for guest contact experience upon arrival, departure and any other errands.Partnered with HR/Training to streamline department training manuals and resources and assisted in training new team members.Coached by then Senior Learning Manager of Four Seasons APAC.
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  • Singapore Armed Forces
    Assets Readiness Specialist
    Singapore Armed Forces Sep 2009 - Sep 2011
    Sg
    Took on the appointment of Staff Officer 1 & 2 to facilitate commander transition and managed the Singapore Armed Forces assets through record keeping and auditing. Was trained in field logistics and housekeeping for warehousing.Appointed Physical Training In-Charge of the camp for over 200 men and a contributing member to the induction of Vocational Obstacle Course.
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  • Freelance
    Tour Guide
    Freelance 2008 - 2011
    Hosted themed tour - 'Sex & Spirit' - for Students of the National University of Singapore, Temasek Polytechnic, and National Service Men of the Singapore Armed Forces. My role included the crafting of tour itinerary, coordinating transportation and facilitating payments.
  • Ministry Of Food (Mof)
    Restaurant Waiter
    Ministry Of Food (Mof) 2010 - 2010
    Invited to join the team to assist with operations in a casual dining concept restaurant.
  • Life Student Care Center
    Guardian & Teacher
    Life Student Care Center Apr 2009 - Jul 2009
    Taught Primary School Students age 7 to 12 (English, Mathematics, Science and Chinese) and responsible for their after school care. Scope included preparing classes in tandem with country's education curriculum and organizing educational activities in and out of school.
  • Four Seasons Hotels And Resorts Landaa Giraavaru
    Professional Attachment (Rooms Division)
    Four Seasons Hotels And Resorts Landaa Giraavaru Nov 2008 - Jan 2009
    Toronto, Ontario, Ca
    Housekeeping Experience: High Volume Laundry Management/Attendant & Runner, Villa Supervisor/Attendant, Florist, Phone Coordinator, Uniform Attendant, Public Area Attendant.Front Office Experience: Receptionist & Concierge, Operator, Guest Relations, Seaplane Coordinator, Reservations, Sales & Marketing Coordinator.Utilized days off to obtain introductory training in Human Resources and Spa. Offered Manager-In-Training program but declined due to National Service commitment.
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  • Four Seasons Hotels And Resorts Landaa Giraavaru
    Professional Attachment (Housekeeping)
    Four Seasons Hotels And Resorts Landaa Giraavaru Sep 2008 - Oct 2008
    Toronto, Ontario, Ca
    Trained as Rooms Supervisor, Public Area Supervisor, Phone Coordinator, Room Attendant, Runner, Laundry Attendant, Valet Personnel
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  • Antasis Pte Ltd
    Telemarketer In Information Distribution
    Antasis Pte Ltd 2009 - 2009
    Received testimonial for outstanding work dedication by the Operations Manager.
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  • Singapore Press Holdings (Recruit Express)
    My Paper Distributor
    Singapore Press Holdings (Recruit Express) 2009 - 2009
    Singapore, Sg
    Located at a subway station to interact with thousands of commuters; issuing daily newspaper.
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  • Civil Aviation Authority Of Singapore
    Changi Youth Ambassador Senior Rover & President
    Civil Aviation Authority Of Singapore Oct 2006 - Sep 2008
    Singapore, Sg
    Developed and conducted the Service Dynamics Workshop to provide product knowledge and service etiquette skills for over 50 staff annually. Piloted the 'Train As You Go' concept and 'Empower Training for Top Talents'. Formulated a Grading System for the measurement of staff training and growth that serves for succession planning.Overseeing all recruitment, orientation plan, assets management, planning of staff social activities and administration matters such as staff roster and payroll. Ground work responsibilities include handling passenger inquiries, resolving complaints, giving directions and crowd control for Terminal 1 & Budget Terminal of the airport.
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  • The Ritz-Carlton Hotel Company Llc
    Banquet Vip Server
    The Ritz-Carlton Hotel Company Llc Nov 2005 - Aug 2008
    Bethesda , Md, Us
    Started off as a regular banquet server and eventually moved through Team Leader, then VIP Server. Was offered Captain Position (Supervisor) but declined in order to juggle between work and studies.Responsibilities include delighting guests such as the Singapore President, Prime Minister, Foreign Delegates, and Celebrities. In-charge of event set-ups utilizing BEOs and frequently trained new staff for Banquet operations within and out of the hotel.Experienced other F&B outlets in the hotel such as Chinese Fine Dinning Restaurant, Coffee House, Lounge and Room Service.
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  • Propnex
    Telemarketer In Real Estate
    Propnex 2008 - 2008
    Sunnyvale, Ca, Us
    Entrusted with telecommunication to engage potential sellers and buyers of real estates; honing my verbiage and interpersonal skills
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  • Singapore International Convention And Exhibition Center, Suntec
    Vvvip Server
    Singapore International Convention And Exhibition Center, Suntec Aug 2006 - Sep 2006
    Singapore, Singapore, Sg
    Part of the VVVIP team providing personal butler service during breakfasts and luncheons for IMF Committee and G7 members who included then President of the World Bank Group - Paul Wolfowitz, Managing Director of the IMF - Rodrigo de Rato and other delegates during the 61st Annual Meetings of the Boards of Governors of the International Monetary Fund and the World Bank Group.
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  • Mcdonald'S Corporation
    Crew Leader
    Mcdonald'S Corporation Oct 2002 - Feb 2006
    Chicago, Illinois, Us
    Began as a lobby attendant and moved through Kitchen, Product Controller, Counter In-Charge, Party Runner, Crew Leader. Was offered Restaurant Floor Manager position but declined in pursuit of Full-Time Diploma. Responsibilities include training new team members, planning work schedules, managing crew relations of over 30 staff, and housekeeping of entire store assets.
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  • Home Tuition
    Tutor
    Home Tuition 2006 - 2006
    Teaching primary school students (age 7 to 12) individually and in groups on the subjects of English, Mathematics and Chinese.
  • Gim Tim Pte Ltd
    Server
    Gim Tim Pte Ltd 2001 - 2001
    Performed mainly outdoor food catering service for heartland events.
  • Hokkien Huian Clan Association
    Model
    Hokkien Huian Clan Association 2000 - 2000
    Posing for veteran drawing artists to create oil painting portraits.

Ang Woon Jiun Education Details

  • Murdoch University
    Murdoch University
    Hospitality & Tourism Management And Human Resource Management
  • Temasek Polytechnic
    Temasek Polytechnic
    Hospitality & Tourism Management
  • Zhonghua Secondary School
    Zhonghua Secondary School
    Gce Cambridge “O” Level Certificate

Frequently Asked Questions about Ang Woon Jiun

What company does Ang Woon Jiun work for?

Ang Woon Jiun works for The Talent Craftsmen

What is Ang Woon Jiun's role at the current company?

Ang Woon Jiun's current role is Managing Partner | Learning Conduit.

What schools did Ang Woon Jiun attend?

Ang Woon Jiun attended Murdoch University, Temasek Polytechnic, Zhonghua Secondary School.

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