Energy Firmware/ Software over-the-air Release Management

- Coordinate end-to-end over-the-air software launches for Tesla’s production fleet of over 4 million cars.- Administer changes in scope, schedule, and launch of software releases & communicate across all teams to maintain alignments with executives, stakeholders, and team members. - Take ownership of projects related to software release lifecycle such as refining existing workflows to improve release management efficiency and refining scripts for internal software management tools.- Triage bugs/ potential regression, and drive resolutions of release blockers with associated teams.- Drive project momentum and progress through strategic communication and effective issue triage - delivered over 17 major releases in 4 months- Contribute to regulatory compliance efforts to ensure Tesla’s software updates are in compliance with other countries, escalate decisions & weight constraints across stakeholders to navigate the path of least resistance.

- Take over a new team - OpenToBuy API- Collaborated with product partners and stakeholders to understand product requirements; translated those requirements into user stories and acceptance criteria to produce a clearly defined backlog in Jira, and partnered with Engineering team on release planning, development, and product launch.- Implemented Agile methodologies to an off-shore team - include establishing a team working agreement, running sprint ceremonies, and breaking down project work into iterations, all of which helped streamline the communication between onshore and offshore team, and prevent any misunderstanding in regards to the product requirements - increased sprint velocity by 25%.- Conducted data mapping - wrote queries in GG Spanner using SQL to validate data and debug discrepancies.- Created data flow, UML diagrams to display technical concepts & conducted UAT and E2E testing to ensure project quality and optimal user experience .- Anticipated potential risks and consolidated program status report to leadership/ stakeholders weekly.

- Joined Ordering Service Team as a TPM for Purchase Order Delivery Validation Systems (PODVS)- Drive discussion with dependency teams and product partners to get alignments in business logic and product requirements.- Utilized Postman, Swagger to support API testing and documentations. - Develop deep understanding of the schema design and DB diagram to support data mapping & data engineering job.- Create diagrams, high level documentations to visualize the differences between the current system versus the team’s new approach, which helped to present ideas better and up-speed discussions.- Support SIT/ E2E testings - PODVS has zero outstanding bugs/ blockers in Phase 1 testing.

- Collaborated with 5 engineers to build a web-based application that provides visibility into 104 supplier performances and product insights - expecting to save $25M in financial planning for 2023.- Developed user guides, release plan, and product requirement documents on Jira and Confluence to streamline project processes and ensure clear communication between stakeholders and development team. - Monitored application performance using Splunk and New Relic - identify errors in business logic and work with the engineers to make code changes.- Collaborated with lead engineers to analyze team strengths & delegate tasks, improved team’s output by 20%.

- Collaborate with Professor Manoj Parameswaran to develop course content relating to data pre-processing, creating visualizations using matplotlib, and stocks correlation analysis with Python.- Lead weekly lab sessions on Object-oriented Programming & Data Structures for 100 students - achieved course evaluation of 4.9/5.

- Developed in C#, a script that calls and automatically exports data from ServiceNow to create data visualizations.- Performing Tier 2 support for MyPlan, an academic planning tool for students to register for classes and audit degree planning.- Identifying metrics, associated data points, and resources by using ServiceNow (UW-IT’s ticket tracking system) to resolve students' and faculties’ technical issues relating to MyPlan, Notify.UW, and Student Covid Form.- Evaluating the system and consulting with the manager to improve the team’s process, tools, and methodologies.

• Administer the information security and supply chain of over 6000 products in a retail warehouse - value at $2 million.• Acted as the liaison between business partners and software engineers to develop website applications, leading 20% average growth in web traffic per week.• Conduct AOV, CTA Analysis and track customer buying behaviors using MySQL, saving 8+ hours of customer research time.• Perform data integration using Google Analytics/ Search Console, and application consulting - resulted in 70% decrease in management cost.• Optimize product posts and online store profiles using SEO and Google Search Analytics to boost store visibility and sales, generating a 300% increase in online orders in 3 months.• Coordinated the store profiles on 4 e-commerce platforms using JIRA and Google Analytics.

• Built a website (aceenglish.com) for Vietnamese students to register for 1-1 English tutoring services.• Generated a 50% increase in web traffic by conducting audience insights analysis using Google Analytics and Google Search Console, then implement effective SEO and marketing strategies.• Analyzed customer on-site behavior to develop website applications.• Designed over 110 pictorial lessons, which reached over 50,000 audiences weekly on social media sites such as Instagram and Facebook.