- Manages domain access, email settings, and access permissions to domain resources- Provide on-site and remote technical support- Manages endpoints life-cycle- Manages physical and virtual servers- Cybersecurity policies drafting- Train end-users on cybersecurity topics and core technological concepts- Administer MDM to manage and deploy warehouse RFID scanners- Manages enterprise licenses of applications used by end-users.- Manages documentation of IT equipment troubleshooting processes.

Configure, Price, Quotation (CPQ Full) Project- Consolidated important pricing information and commercial statuses of over 45,000 products to build the product database for the platform.- Constructed and administered user profiles for all users on the platform to ensure system functioning accurately.- Performed software testing on core and supporting functions/scenarios to assure system's performance and structural integrity.- Designed test scripts for key users to perform tests in an accurate and efficient manner.- Proposed solutions and system enhancement ideas from insights gained from all technical and structural issues discovered from testing sessions and key users' test scripts.- Organized and hosted training sessions for sales teams, operational offer managers, and customer care members on core system functions and structure.- Cooperated with the project team to perform intensive maintenance tasks on the platform after launch date to warrant uninterrupted business operations in the region.- Resolved and raised software issues of all severity through JIRA ticketing systems- Helped end-users in troubleshooting specific software issues.- Maintained system integrity and business synchronization by ensuring there are accurate product pricing information, customer channels' discounts, and personnel data in the system's database.- Drafted weekly internal communication announcements to help the business stay informed of the project's progress.- Generated end-of-month reports for different departments according to their requirements.

- Ensured software integrity and performance efficiency by performing intensive daily testing.- Resolved software bugs by drafting test regression test scripts and cooperating with dev teams.- Designed test plans and perform test runs on different functions of the software.- Documented software risks and performance reliability and testing procedures through automated and manual test runs.

- Performed optimization on reinforced machine learning algorithm for the interactive accounts feedback engine to improve model decision-making processes.- Reviewed Python and SQL code documentation of the feedback system.- Researched machine learning algorithms and various methods to implement into the feedback system.

- Managed the legal department's database containing confidential records of multiple clients - Assisted the legal team in handling and processing records and files- Participated in social project organized by Tulane University in collaboration with Boat People SOS where I conducted personal interviews with clients to gather information in order to improve the disaster relief program's effectiveness- Aided the health department in researching cancer studies every week and published my findings on the month health awareness newsletter - Organized appointments for clients with representatives of the disaster relief team, helping them secure funding for property repairs after hurricane Harvey