Thy Nguyen Email & Phone Number

Ho Chi Minh City, Vietnam

Expansing the product management's responsibility to Contact Center system alongwith Sales Management System.

Ho Chi Minh City, Vietnam

Responsible for Sales System and Distributor System Managenent using Dynamic 365 Sales and Business Central- Led strategic projects with high business and social impact.- Collaborated with diverse teams worldwide.- Translated user needs into actionable requirements.- Managed project sprints and budgets.- Ensured project success within defined parameters.- Demonstrated deep understanding of business objectives and architecture frameworks.- Facilitated communication between business and technical teams.- Initiated action, encouraged innovation, and focused on customer value.- Committed to personal and team development.

• Think strategically and make decisions with data-driven that align with country's focuses. • Driving market research or customer interviewing to collect pain points, classify problem spaces, and map to story in order to develop an accurate and understandable user needs. • Having strong knowledge in payment and cashless to define/run experiment and A/B testing toward to product goals and objectives. • Program manage end-to-end product experimentation/testing, launching, and scaling of key initiatives. • Product management for country's roadmap with Agile methodologies to work in a fast-paced iterative environment. • Driving complex launches: monitoring and tracking success metrics, ensuring product/feature can and is working as intended in the market, and helping run select experiments on the ground. • Responsible for overseeing and coordinating the work • Effective in communication to align, accompany, inspire, and execute for reaching the goal.

Expansing the program manager's responsibility to Compliance and Risk with E-wallet & Payment for Grab Financial Products.

Ho Chi Minh City, Vietnam

• Program Scope Management. I am assisting in requirements gathering, scope definition, prioritization, and approvals. • Program Schedule Management. Develop and own program timeline. • Program Integration Management. Lead the end-to-end project cycle, and integrate all aspects of complex programs into a seamless delivery. • Program Risk Management. Work closely with the stakeholders and project team to identify, analyze and mitigate risks. Emphasize ensuring the program development and outputs are in compliance with the regulations. • Program Stakeholder Management. Create and manage relationships with internal and external stakeholders, be the bridge among all stakeholders to outserve our SMEs • Program Communication Management. Ensure the completeness and timeliness of stakeholders' communications.

Hồ Chí Minh

Product management for Moca app. Build roadmap, manage backlog , and expedite end-to-end works to launch the initiative. • Define and prioritize product features and requirements based on user and stakeholder needs • Develop and maintain product roadmaps release plans and product backlogs. • Collaborate with UX/UI designers for wireframes and prototypes. Conduct market research. • Functioning as Business analyst. Write required documents and maintain UAT/SIT to ensure to reach desired outcomes for Moca. • Program Management for Wallet Migration. In charge of integration, wallet activation and brand-new feature as pass-through payment, KYC. • Technical support & management. Take over Tech Support roles and manage 3 head-counts to solve cases raised by CS/CE • Data Support. Export major data for Marketing and Sales using SQL

Worked for Product: FPT Play, Fshare, Nhạc Số, Mix166- Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.- Designs new programs/reports/dashboard by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.- Provides references for users by writing and maintaining user documentation; providing help desk support; training users.- Maintains user confidence and protects operations by keeping information confidential.- Contributes to team effort by accomplishing related results as needed.- To be responsible for the delivery of projects aims and objectives as outlines in the relevant specifications for assigned projects.

Ho Chi Minh City, Vietnam

- Working on VNExpress Giải Trí, Nhạc Số, Bạn Bè- Assist Product Manager in clarifying and writing requirement- Learning English and Business analyst skill from Hồng Yến, former professional business analyst for VNExpress and Bạn Bè.

English, English

Công Nghệ Thông Tin, Logic