Anh Thy Phạm Email & Phone Number

Ho Chi Minh City, Vietnam

- Setting-up/Building support channel (Zalopage, Hotline, Email) and integrate to CRM system (Freshdesk)- Supporting and collecting comment from agency, partner- Preparing and following the reconciliation monthly with partners, agency- Translating contract, flow in-app, ...- Report weekly, monthly, quarterly

Ho Chi Minh City, Vietnam

- Setting up supporting channel- Handling issues/requirements raised via phone, chatbox, email.- Escalate and propose solutions to managers for every type of customers issues- Define/Set up flow for customers queries handling- Delivering customer’s satisfaction under the company system.- Training/Guiding team members following policy.>>> Achievement:- Hit 110% target in July 2020 and min 95% of KPI facial year.- Hit far exceed (120% KPI) to solve the problem for customer.

Vietnam

- Lead team 5-10 members- Train new hire- Monitor all working of the team: receive all the calls from in/outside guest, taxi service, information on car parking facilities, courier service, lost and found, interact professionally with Engineering, Security, Cleaning department, update all attendant sheets, roster, receive all the fax in and delivery to everyone.- To perform any other duties as assigned by management from time to time- Management and responsibility about the performance of subordinate staff- Support admin for office

Vietnam

- Supporting and taking care of users by Fanpage, Hotlines, Mail, app store.- Connecting client and product.- Developing Terms of the game.- Operating and content for event in-game.- Building rules and script support users.- Interviewing users to improve Service quality of the team.>>> Achievement:- Revenue growth 20% within 3 months (from September to November).- Hit 100% target of standard customer calling.

Hồ Chí Minh

- Assistant sale manager: + Make quotation+ Find the new supplier, distributor+ Contact Maker, supplier, distributor to get the quotation+ Visit customer - Customer service - Support Admin for office

Vietnam

Operation exctive, Uber vietnam- Consultant and support partners- Training new partners- Join building events for partners, marketing- Training and support new hires- Admin for office* Jun 2018 – August 2018: Key Member Expansion Team (Launch Uber Da Nang) - Process Onboarding and support Driver - Lead team Onboarding- Training new hires - Develop a working relationship with the relevant support departments- Research and setup office

Vietnam

- Consultant customers - Support and contact old customers -Join to buiding plan project