As Senior Director, I lead and oversee three critical departments—Applications, Infrastructure, and Operations—at ABBANK, driving strategic direction and ensuring operational excellence. My responsibilities encompass a broad spectrum of duties, including:• IT Support and Operations: Spearheading L1 support, Service Desk, NOC operations, Help Desk management, and overseeing critical processes such as Batch Processing (COB, EOD, ETL Operations). I am also accountable for End Point Management,… Show more As Senior Director, I lead and oversee three critical departments—Applications, Infrastructure, and Operations—at ABBANK, driving strategic direction and ensuring operational excellence. My responsibilities encompass a broad spectrum of duties, including:• IT Support and Operations: Spearheading L1 support, Service Desk, NOC operations, Help Desk management, and overseeing critical processes such as Batch Processing (COB, EOD, ETL Operations). I am also accountable for End Point Management, IT Service Management (ITSM), IT Operations Management (ITOM), and fostering effective Partner Management.• Database and Application Management: Directing the management of all databases and live applications, spanning crucial systems like Core Banking, eBanking, mobile banking, billing, onboarding, payment processing, data warehousing, Card Systems, LOS (Loan Origination Systems), ESB (Enterprise Service Bus), API management, DevSecOps, Active Directory, and Email infrastructure.• Infrastructure Management: Leading the strategic management of Infrastructure resources, including Containers, Virtualization technologies, Hybrid Cloud environments, Server architecture, Storage solutions, Backup and Restore operations, Network infrastructure, and Data Center management.• Collaborate with senior leadership to develop and enforce security policies, standards, and protocols, improving overall security posture. Show less

As IT Deputy Director at Vietcombank, Vietnam's largest bank, I managed two critical departments: Infrastructure and Administration & Asset Management, overseeing a team of 60 professionals and a $30M annual budget. My focus was on ensuring operational efficiency, meeting SLAs and industry standards, and driving innovation to solidify Vietcombank's position as a leader in the industry. Through strategic leadership and innovation, I contributed to Vietcombank's success, driving transformative… Show more As IT Deputy Director at Vietcombank, Vietnam's largest bank, I managed two critical departments: Infrastructure and Administration & Asset Management, overseeing a team of 60 professionals and a $30M annual budget. My focus was on ensuring operational efficiency, meeting SLAs and industry standards, and driving innovation to solidify Vietcombank's position as a leader in the industry. Through strategic leadership and innovation, I contributed to Vietcombank's success, driving transformative change and positioning the institution for sustained growth.Key highlights of my role include:• Developing and executing strategic roadmaps to align technology initiatives with business objectives.• Leading the adoption of cutting-edge technologies such as HCI, SDN, cloud computing, virtualization, AI, automation, and big data analytics.• Leading cybersecurity operations and implementing disaster recovery protocols and business continuity plans.• Successfully managing multiple projects simultaneously, using robust project management methodologies.• Expertise in end-to-end procurement processes and cultivating strong vendor relationships to drive innovation and secure favorable terms.Notable Achievements:• Orchestrating the design and implementation of a VMware infrastructure environment, achieving 99.999% uptime for critical business applications.• Spearheading the upgrade of Microsoft Directory Services and Exchange Email systems, enhancing operational efficiency.• Implementing a comprehensive backup system for data protection and regulatory compliance.• Engineering robust cybersecurity solutions to fortify Vietcombank's defenses against cyber threats.• Enhancing and consolidating the Primary Data Center infrastructure, achieving 99.999% availability and ensuring operational resilience.Awards:• Received a 2020-2021 Certificate of Merit from the SBV Governor.• Received a 2020, 2021 Award for Excellence in Performance by Vietcombank Chairman. Show less

As Head of the Infrastructure, I provided visionary leadership and strategic direction, driving the team towards sustainable solutions. Through strategic planning, innovative solutions, and effective management, I drove transformative initiatives to optimize infrastructure performance and support organizational objectives. My responsibilities included:• Establishing and maintaining standards-based and robust infrastructure, ensuring reliability and scalability.• Implementing… Show more As Head of the Infrastructure, I provided visionary leadership and strategic direction, driving the team towards sustainable solutions. Through strategic planning, innovative solutions, and effective management, I drove transformative initiatives to optimize infrastructure performance and support organizational objectives. My responsibilities included:• Establishing and maintaining standards-based and robust infrastructure, ensuring reliability and scalability.• Implementing redundant measures to minimize operational disruptions.• Conducting comprehensive capacity planning for data center facilities, servers, networking, security, storage, databases, middleware, and backup infrastructure.• Overseeing multiple projects, including budget development, procurement of infrastructure technology, and project execution.• Managing day-to-day operations for infrastructure, telecommunications, and facilities, ensuring seamless functionality and operational efficiency.Notable Projects:• Consolidation of Databases: Led efforts to consolidate databases to align with policies, enhancing security, performance, and management efficiency.• Implementation of ITIL Processes and ITSM System: Developed and implemented ITIL processes, leveraging an ITSM system for automation, streamlining workflows, and improving service delivery.• Deployment of Monitoring Solutions: Designed, implemented, and managed monitoring solutions for all infrastructure components, including NOC procedures and tools, ensuring proactive management and rapid response to issues.• Database Security Solution: holistic and comprehensive database security solution for safeguarding sensitive information and ensuring compliances.• Patch Management solutions: ensuring timely and effective updates to maintain system integrity and security.Awards:• Received a 2017-2018 Certificate of Merit from the SBV Governor.• Received a 2017, 2018 Award for Excellence in Performance by Vietcombank Chairman. Show less

• Developed and implemented comprehensive information security policies, risk management frameworks, and emergency response plans.• Drove the enforcement of security policies and procedures, ensuring organization-wide compliance and readiness against cybersecurity threats.• Led organizational initiatives to promote security awareness and compliance with regulatory standards.• Managed the design and deployment of security solutions tailored to mitigate emerging threats and… Show more • Developed and implemented comprehensive information security policies, risk management frameworks, and emergency response plans.• Drove the enforcement of security policies and procedures, ensuring organization-wide compliance and readiness against cybersecurity threats.• Led organizational initiatives to promote security awareness and compliance with regulatory standards.• Managed the design and deployment of security solutions tailored to mitigate emerging threats and vulnerabilities.• Launched security awareness programs aimed at educating employees about their roles in maintaining security, reducing the risk of breaches caused by human error. Show less

• Developed Strategic Roadmaps: Defined medium and long-term roadmaps for network and security portfolios, focusing on optimizing investments and aligning with organizational goals.• Project Leadership: Proposed and defended budgets for new network and security projects before the Corporate Executive Board.• Managed annual projects, overseeing planning, resource allocation, execution, testing, and reporting.• Strategic Planning and Execution: Defined and implemented network and… Show more • Developed Strategic Roadmaps: Defined medium and long-term roadmaps for network and security portfolios, focusing on optimizing investments and aligning with organizational goals.• Project Leadership: Proposed and defended budgets for new network and security projects before the Corporate Executive Board.• Managed annual projects, overseeing planning, resource allocation, execution, testing, and reporting.• Strategic Planning and Execution: Defined and implemented network and security strategies and plans, ensuring alignment with business objectives.• Business Continuity Management: Responsible for developing and maintaining the business continuity plan for network infrastructure.• Executive Advisement: Advised the IT Director by identifying critical network and security issues, recommending risk-reduction strategies.• Policy and Compliance Oversight: - Reviewed and submitted security policies, baselines, guidelines, and procedures.- Identified, assessed, and evaluated risks to support enterprise risk management strategies.- Implemented controls in accordance with ISO 27001 and State Bank regulations to mitigate key operational risks.- Compliance Assurance: Ensured compliance with all relevant standards and regulations.• Trained and mentored the network and security team, fostering a culture of vigilance and continuous improvement in security practices.• Technical Expertise: Specialized in Routing/Switching, WAF, Proxy, Reverse Proxy, SSL, Load Balancer, NAC, Firewall, IPS, QoS, DWDM, and Monitoring.• Proficient with Industry Tools: Extensive experience with Cisco, Juniper, Palo Alto, Checkpoint, Fortinet, F5, Citrix, BlueCoat, SolarWinds, Symantec, FireEye, TippingPoint, Sourcefire, and RSA. Show less

• Led the network and security administration efforts for Vietcombank.• Provided technical leadership and training to the team.• Designed, implemented, and supported a comprehensive network and security infrastructure in a multi-vendor environment.• Managed platforms including Cisco, Juniper, Packeteer, Radware, Citrix, BlueCoat, CheckPoint, RSA, Sourcefire, and Microsoft.

• Designed, configured, installed, and administered network infrastructure components including routers, switches, firewalls, servers, QoS, proxy servers, access points, IPS, and network management systems.• Provided comprehensive support to end users, partners, and customers for all voice, data, and video equipment, with deep expertise in Routing & Switching, IP Surveillance, Network Security, and Secure Wireless solutions.