Halim Ansari Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Design, develop, and implement change management plans aligned to objectives and priorities including risk, stakeholder, and impact management.
• Working with ERP (Dynamics 365) Business Systems in Finance, Inventory, Service and Sales Order Processing.
• Implemented and migrated Dynamics 365 from Dynamics AX with project team of 5, architected all D365 integrations.
• Very good ERP Dynamics 365 Finance and Operation functional knowledge including AR, AP, Procurements, GL, Projects.
• To analyze and perform gap/risk analysis; design business process flow and provide solutions.
• Provide support for general troubleshooting and general user enquiries.

Sydney, New South Wales, Australia

• Design, develop, and implement change management plans aligned to objectives and priorities including risk, stakeholder, and impact management.
• Guide and advise on the integration of change management activities, tools, and frameworks.
• Conduct stakeholder analysis, change impact analysis, and assess change readiness.
• Conduct change risk assessments and build mitigation plans to address.
• Project management experience and leading and influencing others to achieve project outcomes.
• Ability to lead change strategy and drive delivery including planning, scheduling and conducting CAB meeting.

Sydney, New South Wales, Australia

• Handles technical and functional questions escalated by the Customer Relations Team
• Troubleshot/supported technical issues in Aircall cloud-based business phone system as Senior Technical Specialist.
• Solved 99% of Level 2 tech support tickets without needing to escalate to Dev team.
• Administered/troubleshot Aircall App issues on Android, iPhones, Desktop, Browser and CRM Integrated devices for Windows and iOS.
• Parsed and analyzed various technical formats including API, XML and CSV.
• Worked on B2B technologies including AS2, SFTP and Web Services.

Sydney, New South Wales, Australia

• Worked as L2 Application Support for D2L Brightspace E-Learning Tool with troubleshooting as Technical Specialist.
• Solved 99% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
• Identified, analyzed and resolved problems with 90% First Call Resolution.
• Provided Technical Support for SaaS based E-Learning Tool Brightspace which is in top 3 E-Learning platform available in the market.
• Identifying the nature of the hardware, software, or networking issue.
• Log and tracked all phone and email request and issues through Salesforce CRM and ServiceNow tools.

Dubai, United Arab Emirates

• Worked as Head of IT managing hardware, Software applications, CRM, Insurance, Mortgage, e-commerce, CMS, websites Products.
• Design and implement data governance, data risk management framework and related controls to maximize the value of data while managing ethical, legislative and regulatory requirements.
• Managed a team of 10+ IT professionals, with a focus on coaching, development, and performance enhancement.
• Create roadmap of deliverables, managing the ICT team, departmental goals, objectives, and operating procedures.
• Work closely with the Finance Team to manage CAPEX/OPEX budget and optimize cost savings wherever possible.
• Manage IT budgets, resource allocation, and vendor relationships effectively.

Bengaluru, Karnataka

• Clients: Financial Institutes and Banks -> JPMC, CS, CAPS, MELLON, RBC, UBS, DANSKE, NOMURA and SHB
• L4 Technical Support with detailed technical support for current and past software releases.
• Assisted clients with general support for Financial FOREX Product.
• Personable and knowledgeable IT support technician with experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 3 level.
• Reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query.
• Served as the point of contact within the Billing and Reporting group for UNIX related problems.

Pune, Maharashtra

• Clients: Callax (Germany), OneMax (Netherlands)
• In the team of 26, reviewed requirement, prepared HLD/LLD of CDR (Call Detail Record)/EDR (Event Detail Record) module.
• Maintained/updated Test Simulator using PERL and to implement new changes to CDR/EDR module.
• Analyzed and fixed any reported issues to VOIP Class 5 Soft Switch.
• Been part of IMS (IP Multimedia Subsystem) and SIP (Session Initiation Protocol) support team.
• Wrote and executed MGCP (Media Gateway Control Protocol) call flow automated test cases.

Mumbai, Maharashtra, India

• In the team of 8, was responsible to prepare HLD (High Level Design) and LLD (Low Level Design) of the project
• Prepared design specs and performed Test on Soft Switches, Network and Service Element & Billing Systems
• Analysis, Design, Development, Testing, Maintenance and Support
• Performed Coding using C/C++ (g++), UNIX (Sun Solaris 5.10), Oracle, PERL, SHEL, Rational Clear Case

Mumbai, Maharashtra, India

• Fixed bugs in C/C++ and to analyze program crashes, memory leaks, performance bugs fixing
• Created UML diagrams (use case, class, sequence, and collaboration) based on the business requirements along with HLD (High Level Design) and LLD (Low level Design) of SDLC
• Performed Coding using C/C++ (g++), UNIX (Sun Solaris 5.10), Oracle

Pune, Maharashtra, India

• Developed and fixed bugs in VB.net and to analyze program crashes, memory leaks, performance bugs and any problematic third-party libraries component
• Performed Coding using VB.net, SQL Server, MS Access
• Created UML diagrams (use case, class, sequence, and collaboration) based on the business requirements along with HLD (High Level Design) and LLD (Low level Design) of SDLC.

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction

Activities and Societies: Manager-Client Servicing, Customer Relationship Management, CRM Specialist, Relationship Manager, Product.

Bachelor'S Degree, Computer Science

Activities and Societies: Learnt to keep in touch with current technologies and inculcate the practice of lifelong learning. Studies how.