• Provide support to more than 80 users related to hardware & software, and network issues by remote or on-site. • Maintain IT resources end-to-end from procurement, installation, maintenance, and documentation. • Liaise with vendors and purchase efficient & cost-effective technological equipment and software. • Manage 163.com email, Microsoft Office 365, and other software licenses. • Manage CCTV surveillance system and network infrastructure of Head Office with Aruba access point and Fortigate firewall.• Create policy related to IT Procurement, IT Assets, and network access in line with company procedures. • Provide advice on the most suitable IT choices.

• Provide support to more than 120 users related to hardware, software, and network issues in Head Office and clinics by remote or on-site. • Manage Google Workspace and ensure software renewals are completed on time.• Manage CCTV surveillance system and network infrastructure of Head Office with Aruba access point and Sophos firewall, network Infrastructure of clinics with Ruijie access point and Mikrotik.• Select and evaluate vendor services related to IT procurement and ensure cost-efficiency are being properly managed.• Design network and security mapping for upcoming clinics in accordance with organizational needs.• Ensuring the timely completion of hardware, application, and network configuration to meet store opening deadlines.

• Participate as team member for accounting software implementation to client.• Provide IT support to more than 40 users related to hardware & software, and network issues by remote or on-site. • Maintain IT assets, Windows Server Active Directory, firewall and perform server regular backup.

• Identify bugs and issues within ERP system and apply troubleshooting techniques for mitigation purposes.• Work on a team to develop corporate websites and web apps that support company operational activities.• Provide IT support to more than 120 users related to hardware & software, equipment including printers, attendance machine and network connectivity.• Generate various reports by querying from database as requested.• Maintain IT assets, PABX system, Windows Server Active Directory and Email Management with cPanel or Plesk.