Experienced IT service manager for multiple processes, with a demonstrated passion for the customer experience. Skilled in managing IT and business relationships, driving enterprise process improvements and automation/efficiency identifications, and providing solutions to a diverse group of partners. Strong IT background with a Bachelor's Degree in Computer Science, Software Systems from the University of Tennessee at Chattanooga.
Listed skills include Customer Service, Troubleshooting, Microsoft Office, Technical Support, and 31 others.